I am using Outllok 2010 (32 bit) on a Win7 OS with two email accounts runing through the same server. Both accounts are set
up as IMAP accounts and synced with an iPhone 3GS. I also sync a gmail account with the same iPhone.
I receive and
send hundreds of emails through both accounts on a daly basis with many companies through many servers. Often message threads
with the same people or multiple people from the same company go back and forth numerous times (almost like chat sessions)
during the day or over multiple days.
I have been using this set up for over a year and have never had any
problems receiving or sending messages from Outlook, iPhone or the email provider's webmail application.
out of the blue and in mid-thread, I started receiving messages with blank message fields from a correspondent. I soon
realized that messages from other people in the same organization were also blank. My messages to them were not blank. A few
days later I noticed that messages from someone else in a different organization located in the same city also came in blank.
These are the only tow organizations that I am having this difficulty with. All other messages come in fine.
a test by having a sender from the company send a message to both of my Smarsh accounts and my gmail account. I found that
the messages come through on one Sarsh account but not the other and are ok in gmail. Also, if Outlook is not running and I
check the message on my iPhone it comes through fine in all accounts, but not if Outlook is running and syncs before I look
at the iPhone.
I have discussed all this with the technical support people at the email provider (Smarsh) and they
noticed that the internet headers on the identical message were different in each account--basically about two-thirds of the
header was truncated in the account with the blank message. I have not examined the entire header line by line, but this is
obvious, the bottom portion of the header with the message information is missing in the one account. Smarsh says they have
never seen this before and since it is only happening in one account, it must be an Outlook issue.
I have search
the Outlook help files, forums, support groups, etc, etc. and found nothing on this issue. I have run through Account
settings and re-set everything, but still no help. I have done everything except completely un-install Outlook and re-install
it, which I am hesitant to do unless ablsolutely necessary.
But the real mystery, is why is this happening with
messages from only two companies and only on one email account?!
Any help would be greatly appreciated.
Thanks in advance,