Outlook 2007 and cached mode issues



We are in the middle of an Exchange 2003/2000 – 2007 migration and we are using Quest to facilitate this with the EMWProf.exe tool to migrate the user’s Outlook profiles.

One of the prerequisites for EMWProf to work is that it needs to create a temporary Outlook profile with cached mode disabled.

 

Historically we used to enforce Cache mode via GPO, when this is done it writes the registry value into a user read only section of the registry.

HKCUSoftwarePoliciesMicrosoftOffice12.0Outlo okCached Mode

DWORD Enabled , Value=1

 

Since this was causing the issue we took the GPO out to allow users to set the value themselves. This then wiped the cached mode values across the estate even for existing Outlook profiles (a lot of performance calls to the helpdesk, not great). Subsequent to this we created a custom GPO that wrote the Cached mode value to

HKCUSoftwareMicrosoftOffice12.0OutlookCached Mode

Which users do have read write access to.

To disable cached mode for the migration process, we call EMWProf via a script that deletes this key prior to running EMWProf.

This works fine for new users on the estate and we achieve a successful migration.

 

Here is the weird thing; for users who have been on the estate for a while the migration still bombs out because it can’t create a non cached version of the temporary Outlook profile.

When the process has bombed out the temporary profile remains so we can inspect it.

If you view the profile from within Control Panel/Mail you can see that cached mode for Exchange is unticked as expected.

However if you look in the registry under

HKCUSoftwareMicrosoftWindows NTCurrentVersionWindows Messaging SubsystemProfiles<temp profile name>13dbb0c8aa05101a9bb000aa002fc45a

Binary Value: 00036601              Value equals: 84 19 00 00

Where if cached mode was set to disabled I would expect it to be a value of 04 10 00 00

We use roaming profiles and the issue follows these users from machine to machine.

 

 

This is a very strange anomaly that is delaying migration. Any ideas would be most welcome.


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We are facing a wiered issue when we use outlook 2007 in cached mode along
with outlook configured to deliver mails to .pst file directly.

The issues is use gets a duplicate email.

When checked through OWA on copy still resides on the inbox and the
duplicate mails keeps coming till the mail struck in Mailbox through OWA.

This is affecting more users so please help urgently.

There are no rules configured
We dont need any alernative solution, just want to fix this issue
If this configuration is not supported please provide me the supported link
for the same so that we can convey the user that it is not supported.




I've been trying the last couple of days with Office 2007 Plus ( corporate version ) to get a silent office installation that has Outlook 2007 automatically set to online mode instead of cached mode. I want to use this becuase it will be run on VDI's and I don't want the OST cache etc.
I've tried using the Office Cusomization Tool kit with no luck so far? Am I missing some settings or gotchas? I've tried the version 2 one, creating or editing other MSP's and it always goes straight to cached mode when I test a user loggging on. Any help greatly appreciated.




Hi all -

I'm hoping you all have a thought here.

Environment:
Exchange 2003 sp2
Outlook 2007 sp1 (cached mode)
Windows XP sp2
Iphone v1, with the new 2.0 software

So we have 1 user that is having an issue with his calendar appointments "disappearing" off the calendar - they are only old appointments (so far). When checking in non cached mode, OWA or off the iPhone, everything is fine. When looking in outlook (cached mode) the appointments disappear for *anybody* viewing his calendar in cached mode.

I did take outlook out of cached mode and yes everything was fine - unfortunately he travels a lot and cached mode is important.

So is anybody else having this issue (or had this issue) or does anybody have thoughts on how to fix it?

Your assistance is greatlly appreciated.

Lirria




I've got this situation where if I load Outlook 2007 using cached mode, that
as it goes through and synchs the folders, it ALWAYS crashes indicateing that
the mspst32.dll (MAPI) caused the crash. I've tried turning on logging to see
if I could determine which folder/item was causing the issue. Are there any
further steps that can be taken for further troubleshoot this issue?

I'm at TechEd this week, and not having Cache mode is a pain. TIA





Hi,

Im trying to download the offline address book using Outlook 2007 in cached mode (since the global address list if taken from the OAB)

When i try i get the following error message

Task 'email address' reported error (0x8004010F) : The operation failed. An object cannot be found.

I have checked online and it says to put the full FQDN into my bypass settings in IE, which i have done, but i am still getting the issue.

I can see the Default Offline address book in the EMC, i have noticed that is it distributed via public folders, would this be the issue? If so, how can i change it to be distributed via web based distribution?





I am in the middle of an upgrade from Exchange 2003 to Exchange 2010.  I have configured certificates, autodiscover etc. and it all seems to be working fine except for a little anoyance.  Every time I start Outlook (have tested with both Outlook 2007 and Outlook 2010) a box pops up with a field for "Microsoft Exchange server" and one for "Mailbox".  The box also contains the "check name" button (in general it looks like the outlook 2003 profile config. box where you would enter this information). All the fields are correctly populated and underlined (the Microsoft Exchange server field has the name of the CAS Array and the Mailbox field the display name of the user) and the only option is to click OK.  Outlook indicates "Waiting to update this folder" and until you click on the OK button in the above described box the mailbox is not updated.  Once you click OK in that box, the Outlook folders update and everything is fine.  If I turn cached mode off, this does not happen.  I have tested from multiple machines with different configurations, OS etc. and always get this issue in cached mode.




Hi everybody,

my customer has an Exchange 2007 server with approx. 550 mailboxes; half of the users are connecting through WAN links. The users are using Outlook 2007 in cached mode. Many of the users are complaining about increasing numbers of error messages in the Sync Issues folder. One error message is created each time the Outlook is launched and it looks as follows:

10:17:37 Synchronizer Version 12.0.6539
10:17:37 Synchronizing Mailbox Stanislav Komarek
10:17:37 Synchronizing Hierarchy
10:17:37 Synchronizing local changes in folder 'Deleted Items'
10:17:37 Uploading to server SERVEREX01.dnsdomain.cz
10:17:37 2 item(s) deleted in online folder
10:17:37 Error synchronizing folder
10:17:37 [8004010F-501-8004010F-0]
10:17:37 The client operation failed.
10:17:37 Microsoft Exchange Information Store
10:17:37 For more information on this failure, click the URL below:
10:17:37 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010f-501-8004010f-0
10:17:37 Done
10:17:50 Microsoft Exchange offline address book
10:17:50 Download successful

According to my tests, the errors are occuring on all workstations the affected user is trying to connect to. I have moved one of the mailboxes to a different Mailbox database, but the problem persists. Deleting the .OST file is not helpful, too.

However, when the Outlook is in the Online mode, the problem is not occuring. Also, when a new mail profile is created for the user, the problem disappears.

Is there any easy way how to get rid of this beahviour?

Thanks in advance for any idea.

Martin Strobl




Does Outlook 2007 support Cached Mode/ost-folders when installed on a
terminal server?

Thanks for your answer,
Mark




When running Outlook 2007 in Offline cache mode. The users .ost mail file
grows in size. If they perform housekeeping on their email and delete several
hundred Mbs, is there a way of getting Outlook to automatically run a size
reduction on their .ost file without them having to choose to cleanup their
mailbox?




Hello - I have a user running Outlook 2003 who is running in Cached Mode.
When he works online he has no issues. However when he operates offline he
cannot open his inbox folder. He gets the message "Unable to Display the
Folder". I tried turning cache mode off and then back on. I tried having
using offline mode via OST, I tried running the inbx repair tool to repair
OST, I tried recreating the Outlook profile, I tried recreating OST. Non of
this works. Also if I try setting up a profile on another workstation and log
onto his mailbox in cache mode the same thing happens to me on the other
machine with a brand new profile, when not connected to the network. Any
suggestions would be greatly appreciated.




Hello! I've read in some places that PST files shouldn't be stored in Offline Folders. Here is one place this mentions this:
http://office-outlook.com/outlook-forum/index.php/m/268856/. However, MS appears to be indicating that using PSTs with Offline Files is supported with Vista at the links below:
http://msmvps.com/blogs/richardwu/archive/2006/09/07/Better- Synchronization-in-Offline-File-of-Vista.aspx
http://technet.microsoft.com/en-us/library/cc749449.aspx

Can someone clarify whether PST files in Vista's offline files are supported?

In our organization, we primarily use the Exchange server to store everything and have moved away from PST files. But we have come across a unique case recently where we have a mobile user who uses Outlook 2007 in cached mode. However, this user has a massive amount of information in his mailbox (4.4GB). From my reading, Outlook PST and OST files can theoretically go up to 20GB, but it is recommended to not go past 2GB ( http://office.microsoft.com/en-us/ork2003/HA011402591033.asp x indicates that one should not go past "5 to 10 percent of a 20 GB OST file"). So, to prevent performance issues for this user, we would like to move this user's older emails into a PST file so that the offline OST file does not experience performance issues. Note that forcing the user to cleanup their mailbox to lower the size is not an option at this point. This is why we would like to use a PST file in this situation.

Thanks.




I have a user who is running outlook 2007 in cache mode connected to exchange 2007. when opening outlook there outlook connection hangs on "updating inbox" I have tried deleting the profile and OST but the problem continues to happen. Any suggestions>

Thanks

Jon




Outlook 2007 in cached mode. Another users has the appropriate permissions to
create/delete/add entries in my personal contacts folder.
This user e.g. is adding a phone number in one of my existing contacts.
When I now open the contact in my Outlook client I can see in the lower left
corner of the window that the time and date of when the change happened are
updated. But it´s still my name standing there as the last person who
perfomed a change on this entry. When I open Outlook on another PC where
until then no ost-file existed, the information is correct, my colleagues
name is in there.
Even deleting the ost-file on my PC isn´t a solution.
Does someone know, which files I have to delete in addition, that this entry
will be updated? Is there a general solution for this problem?
Thanks




A couple of weeks ago I had an issue where duplicate core folders were
created when I setup a new Outlook 2003/Cached Mode profile over a VPN
connection. I was able to address that by deleting duplicates but I also
needed to use the /resetfolders and /cleanreminders flag to get Outlook to
work properly (from any machine) when opening a new message, calendar item,
etc.

Since then, however, I've noticed this strange behavior: If I start
Outlook 2007/Non-cache mode- even with a brand new profile - any existing
calendar or task reminders are reset. This is not happening with Outlook
2003. In other words:

Start Outlook 2003 (from any machine, cache mode or not), and (for example)
I have 5 reminders on the screen
Start Outlook 2007, and the reminders are all cleared and disappear

I can start multiple copies of Outlook 2003 but this doesn't occur.

I want to start using Outlook 2007 but need to square this away... Any ideas?

Thanks in advance for your help,
Bill




I recently upgraded to Outlook 2007. When I open it up in Cached
Mode, my inbox is showing up as empty. When I login through OWA,
there are definitely emails in my inbox, so I should be seeing
something. If I open up Outlook with Cached Mode turned off,
everything show sup in my inbox.

This appears to be restricted to my inbox. My Sent Items, Drafts, and
Deleted Item are not effected by this.

Any help would be greatly appreciated.




Hello all

running Exchange 2007 sp2, the cas and mbx server are on separate boxes and
are both located in AD site1. The user community is all running Outlook 2007
sp2 and are located in AD site2, there is a DS3 connection between AD site1
and AD site2 no problems with the connection or speed of the connection. I
have two questions

#1 When outlook is connected to the network and using rpc and tcp/ip how
does it call the exchange web services to find OOF, availibility, OAB? does
it use tcp/ip or https ? and what server is it directly connecting with ? is
it the CAS box or the MBX server. When I do a test email autoconfiguration
using the outlook client, under protocol:Exchange RPC but the services are
located at http:// this is why I am confused

#2 if a user is in cached mode is there any type of delay when publishing
the mailboxes freebusy data to the availability service? and does the
outlook client publish the data to the availability service, or does the
availability service look at the mailbox determines the freebusy data and
then stores or publishes this data?

Many thanks




I recently upgraded to Outlook 2007. When I open it up in Cached
Mode, my inbox is showing up as empty. When I login through OWA,
there are definitely emails in my inbox, so I should be seeing
something. If I open up Outlook with Cached Mode turned off,
everything show sup in my inbox.

This appears to be restricted to my inbox. My Sent Items, Drafts, and
Deleted Item are not effected by this.

Any help would be greatly appreciated.




Hello all

running Exchange 2007 sp2, the cas and mbx server are on separate boxes and
are both located in AD site1. The user community is all running Outlook 2007
sp2 and are located in AD site2, there is a DS3 connection between AD site1
and AD site2 no problems with the connection or speed of the connection. I
have two questions

#1 When outlook is connected to the network and using rpc and tcp/ip how
does it call the exchange web services to find OOF, availibility, OAB? does
it use tcp/ip or https ? and what server is it directly connecting with ? is
it the CAS box or the MBX server. When I do a test email autoconfiguration
using the outlook client, under protocol:Exchange RPC but the services are
located at http:// this is why I am confused

#2 if a user is in cached mode is there any type of delay when publishing
the mailboxes freebusy data to the availability service? and does the
outlook client publish the data to the availability service, or does the
availability service look at the mailbox determines the freebusy data and
then stores or publishes this data?

Many thanks




Hi guys!

I have a question regarding search in MS outlook 2007 and Exchange 2007. We have around 30 mailboxes. 18 mailboxes for services (mails from customers, support suits etc...) and 12 for employees...

Our Outlook setup is like this: Look at the picture - Click to see image

So we have our own mailbox and then we added Sales, Marketing, Tehnical support etc... mailboxes to outlook. So each user has around 6-7 mailboxes opened.

Now the search part...

Case 1:
Outlook in ONLINE MODE
Search in your own mailbox (primary) --> Goes very smooth and very fast
Search in any other mailbox than your own, lets say "Sales" mailbox --> Search take about 1-2 minutes to complete

Case 2:
Outlook in ONLINE MODE
I created new profile and added "Sales" mailbox as my primary and only mailbox in Outlook --> Search is super fast

Case 3:
Outlook in CACHED MODE
Again, search in my primary mailbox is super fast, in additional mailboxes is super SLOW, even slower than if Outlook is in ONLINE MODE

Case 4:
I use OWA and test search in random 10 mailboxes --> Search is again fast as ____, no problem here

Enviroment:
*
- Exchange 2007 SP1 Update rollup 9
- Exchange has 4 storage groups for mailboxes and 1 storage group for public folders
- Exchange and databases have Indexing enabled and databases have their full crawl completed
- Mailbox databases (4 of them) sizes: 1st one: 3GB, 2nd and 3rd one: 4GB and 4th: 11GB
- There is no error in eventlog
- Exchange is running on VmWare ESX 3.5 server -> Dual Quad core Xenon proccessors assigned and 5GB of RAM and 70GB of storage (RAID 1+0) on 10k SAS disks
- We use Windows XP SP3 and Vista SP2 -> and all patcheas applied
- We use Outlook 2007 SP2 -> And all patches applied
- All client PCs have at least 2 GB of memory and Core 2 Duo proccessors
- Firewall is disabled on server and on clients
- On Exchange I tested every mailbox with "Test-ExchangeSearch" command and all vere successful

Can someone please help us out? I tried this on 3 different servers in 3 different firms, all have the same issue... Exchange search works fine, OWA is the proof. In OWA and mailbox with 160.000 mails it finds one mail in 2 seconds...

We only have problem with additional (shared) mailboxes in Outlook 2007. And same story on Outlook 2003 (we have only 1 in our firm left )

Thanks for looking into it...

**EDIT**
One more thing I noticed...
When I perform search in online mode on primary mailbox, store.exe on exchange does nothing unusual... But when I perform search in additional / shared mailbox, store.exe takes almost 100% CPU until search complete... This is weird...