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Outlook in Cached Mode Issue


I am in the middle of an upgrade from Exchange 2003 to Exchange 2010.  I have configured certificates, autodiscover etc. and it all seems to be working fine except for a little anoyance.  Every time I start Outlook (have tested with both Outlook 2007 and Outlook 2010) a box pops up with a field for "Microsoft Exchange server" and one for "Mailbox".  The box also contains the "check name" button (in general it looks like the outlook 2003 profile config. box where you would enter this information). All the fields are correctly populated and underlined (the Microsoft Exchange server field has the name of the CAS Array and the Mailbox field the display name of the user) and the only option is to click OK.  Outlook indicates "Waiting to update this folder" and until you click on the OK button in the above described box the mailbox is not updated.  Once you click OK in that box, the Outlook folders update and everything is fine.  If I turn cached mode off, this does not happen.  I have tested from multiple machines with different configurations, OS etc. and always get this issue in cached mode.


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I have user that all of a sudden stopped receiving emails from outside accounts.  I am able to see the email get delivered if I am logged in their OWA account, if I don't have outlook open the emails remain in the box.  When I open Outlook in cached mode the emails disappear (I know that they have to go somewhere), the are not in ANY of the folders within the account, there are no rules running. If I open Outlook NOT in cached mode everything is fine. This only happens on this account (I have tried on 2 others) and only happens with external emails. I have not tried getting her mail on another computer with Outlook and I have not reinstalled Outlook yet as I would rather know what the issue is and fix it.  I also have no errors in my logs.

My question is two parts.  1. how can I track where the messages are going once they are delievered to the mailbox? 2. Has anyone else seen this before?

Configuration;
Exchange 2003 on Server 2003.  Both patched and updated
Outlook 2003 on Windows XP Pro.  Both patched and updated.

Please let me know if you have seen this or if you have any idea where to look.

Thanks

A user in our company came with a complaint that some of his appointments were missing. After some investigation hours I discovered strange phenomenon.

The user is using Outlook 2003 in cached mode on his notebook so he may have Outlook still working offline. He first created an appointment in Outlook while being connected to our Exchange Server. At his home he reviewed and updated his appointment in Outlook Web Access. The next day the appointment had disappeared from Outlook.

After some testing I came to the conclusion that an appointment created or updated in OWA would set the start time/date of the appointment to “none” and therefore it removing itself from the intended day in Outlook (cached mode) while still appearing in OWA on the right day. In Outlook there is a possibility to view your calendar in a list mode which shows all appointments in rows. (View -> Current View -> Outlook Data Files”) When sorted on “Start”, it will show all created and updated OWA appointments on top because of the missing start date/time. When I open Outlook without caching, the appointments seemed to be having no date issues and it works fine.

Specs:
Exchange 2003 SP2
Outlook 2003 SP3 client or Outlook 2007 SP2 client in cached mode
Problem occurs with any account in this circumstance.

Did someone have a similar and hopefully resolved problem?
Thanks in advance,

Andre


Hi, I am facing one issue in using Outlook 2010 Professional Edition in Cache mode with exchange. The problem is that when i send emails to my recipients most of the emails goes out but some emails stuck in Outbox. Even though i try to open it again and press send still it does not leave Outbox.

Can any one help me to understand why does it stuck in Outbox.

Many Thanks in Advance.

Thanks and Regards, Chandan B Babariya MCP, MCSE, MCTS, MCTIP - Professional


Here is our setup:

 

Windows 2008 R2 exchange 2010 FP4

2 mailbox/hub/cas server

around 900 mailbox

about 20 user got this issue

outlook 2007 on windows xp

The client in cached mode does'nt seems to sync incoming mail. Mail are going no problem. If they uncheck cached mode or go throught OWA everything goes fine. If they close and reopen outlook, everything is there. When the do a send/receive everything goes fine, no error, and telling all folders are up to date, but no new e-mail.

After between 30 minutes to 4 hours outlook refresh and display the new e-mails.

Hello,

We are getting ready to deploy a new Exchange 2003 as a stand alone server with around 10 to 15 users.

Question:

All current users connecting to the old Exchange 5.5 server are running Outlook 2003 in Cache mode. Once the Outlook 2003 clients connect to the new Exchange 2003 server, how can I upload all their email to the new mail server that resides locally in Outlook?

Thanks,

Chris B.

Hello,
We have recently moved over to Exchange 2003 and are having a problem that
we were not seeing prior. All of the accounts that we have created since
the upgrade will not sync to computers running Outlook 2003 in cached mode.
Is there a setting some where that is different in '03 that you have to set
when creating an account to let it be available for cache mode use?

Thanks,
Andy Atencio

To reply you must remove the X from the end of the e-mail address.

Hi,

I have Outlook 2003 SP2 and Exchange 2003 EE SP2 on Windows 2003
SP1.all with the latest security updates from beginning of may 2007
( actually for Outlook 2003 it didn't matter I have also some with no
security updates with teh sameproblem
Problem:
User A is working in outlook in cached mode.
User B decides to share his calendar to User A
User A tries to open the shared calendar of User B and gets an
error :unable to display the folder .you do not have sufficient
permissions ...
User A tries again 10 minutes later , one hour later -> same problem
User A logs off and on -> same problem
User A does a full synchronize in outlook ->same problem

Workaround I found: Edit the email settings of User A -> turn off :
use exchange cached mode
restart Outlook
User A now can open the calendar of user B
(Now I can change the profile setting again of user A to cached mode
and everything seems to work now)

How can I fix this problem without changing the cached mode setting.
Is this a know bug ?
Can I make some sort of registry change so opening a shared calendar
goes directly to the server ?

Thanks for your help

Didier

I did an upgrade on all my systems and installed office 2003 via a batch file.
I created the install template and all worked fine on fresh systems.

On systems with Office already installed (office 2000 / XP/ or 2003) the
install worked ok but the apps dont save their settings. Each time the user
opens Word or Excel (sometimes Outlook) the app is initalized for the first
time setup and the runs the progrss bar backwards, so it does not complete.

So far I have been about to correct this issue two ways.
First I need to update the office service pack for all.
1-- Use the profile wizard and import settings from a working system.
2-- Backup the users windows profile, remove it. open each app once. then
import the profile back in.

But about 1/2 the time on each fix above I loose my ability to run my
Outlook in Cache mode. Get an error unable to open default folder.
If I uncheck cache mode... works fine.

Is there as way to repair the cache mode settings so I can enable cache mode
on all my users again?

My Exchange server is off site so I really need cache mode, too slow
otherwise.

Thank you

Hi,

I have Outlook 2003 SP2 and Exchange 2003 EE SP2 on Windows 2003
SP1.all with the latest security updates from beginning of may 2007
( actually for Outlook 2003 it didn't matter I have also some with no
security updates with teh sameproblem
Problem:
User A is working in outlook in cached mode.
User B decides to share his calendar to User A
User A tries to open the shared calendar of User B and gets an
error :unable to display the folder .you do not have sufficient
permissions ...
User A tries again 10 minutes later , one hour later - same problem
User A logs off and on - same problem
User A does a full synchronize in outlook -same problem

Workaround I found: Edit the email settings of User A - turn off :
use exchange cached mode
restart Outlook
User A now can open the calendar of user B
(Now I can change the profile setting again of user A to cached mode
and everything seems to work now)

How can I fix this problem without changing the cached mode setting.
Is this a know bug ?
Can I make some sort of registry change so opening a shared calendar
goes directly to the server ?

Thanks for your help

Didier

Hi All,

SBS2008, Exchange2007 SP1 and outlook2007 SP2 issue with cache mode.

We use Outlook in cache mode and all works well.

However, when users load and additional (general) mailbox in their
Outlook profile, Outlook stops sync with exchange. Also for the primary
mailbox.
Items get stuck in the outbox and users receive no new mail in their
inbox.
In OWA the inbox works fine but sent items are still in the outbox.
However they actually do get sent. No reports in event log on
workstation or server.

When we turn cache mode off (online mode) all works well again.
Also when we remove the additional mailbox from the outlook profile,
all syncs again and the outbox items get moved to the sent items again.

When we re-attache the additional mailbox the problem starts again.

It happens with all users and also on a new installed XP sp3
workstation.
Any leads?
Best regards, Sal

--
Sal
http://forums.slipstick.com

Hello,

I typically use Outlook in Cache Mode. Recently I discovered that when I update a user's email address in Exchange, the change did not appear in Outlook until I turned off cache mode.

The problems I have with cache mode off is that 1) Outllook seems to run much slower, and 2) the Junk mail options are not available like they are when cache mode is turned on.

So I'm wondering if there is a way to keep cache mode turned on and get those changes made in Exchange to appear in Outlook?

Thanks

We have a number of laptops in the organization, and I've noticed that it takes a long time to updated everyone's GAL on their laptops (in cached mode) when I add a new distro group or user.

The current situation, I've created a new distro group, but has yet to show up in my GAL on my laptop (cached mode of course).  It's been about 15 minutes now, and it still does not show up. 

How can I PUSH the updates to the laptops from the server?  And if I can't push it, how long is the default for the GAL to get updated?

Thanks all,
Dave

Hello.

Since starting to use OL2003 two years ago I have encountered several
cases when Outlook in cached mode (either in Connected or Offline) will
not find specific message containing particular keyword.

I can find this very same message using exactly the same keyword using
either OWA or Outlook 2000.
I can find the same message by different keywords. I can find other
messages using that particular keyword. Date restriction, Inbox Sent
items make no difference.
Office 2003 SP2 is applied, server is Exchange 2003 SP2, but the same
was occuring with Exchange 5.5 also.
Deleting and recreating .ost does not fix that.

Thanks a lot.
WBR,
K. Palagin.

--
Text from most Windows dialogs can be copied to clipboard with Ctrl-INS.

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Hi, here's a relatively tough one for the forum's gurus.

I'm running Windows XP SP3 on a Dell XPS M1530 laptop with Intel Core Duo at 2Ghz with 2GB RAM. I am running Office 2003 Professional Edition, Firefox, McAfee Viruscan Enterprise 8.5.0i, Windows Desktop Search 4.0, Skype and a few more apps, but not that much crap installed.

I run Outlook in cache mode, with the outlook0.ost file being at 301MB and the Exchange mailbox size is 271Mb (I just compacted the OST file). I currently have 5 PST files for 2004, 2005, 2006, 2007 and 2008 year emails. For professional reasons I should keep all my emails & appointments. Their sizes are respectively 0.2Gb, 1.7Gb, 2,7Gb, 3.5Gb and 3.4Gb. The current-year PST stores everything older than 2 months. I don't expect 2008 and 2009 PST files to grow over 4Gb. By the way, all PSTs are recently compacted.

I have Windows Desktop Search setup to index all PST files as this is something I really need (I might perform 10 email searches per day, 50% including 2008 emails). WDS also indexes "My Documents" with about 5.000 items, while the whole index (including the PST files) goes to about 250.000 items.

Both My Documents folder and the PST files are on an encrypted partition using Truecrypt 6.0a with Twofish. TC's benchmarks reports 125Mb/sec read and 119MbMb/sec wirte speeds with the 1Mb buffer option, averaging to 122Mb/sec. This is second to AES cipher performance which gets 138, 138 and 138 respectively. That's about 13% faster than Twofish on my system. If needed, I can change from Twofish to AES I think. However, I cannot do without encryption.

The PST files were defragmented about 15 days ago and specially the '04, '05, '06 and '07 don't get any changes nowadays.

Overall, the laptop's experience is decently good, I don't have to much crap installed in it. I can simultaneaously run Outlook, Firefox, Excel, Photoshop, Skype and something else quite well.

The problems I am experiencing are Outlook-related. When I run it, it might take a few secs to sync the inbox but that's fine. Running a WDS search will find emails pretty well & fast.

However, after a few minutes I will start getting a popup with this message:

"{mypathhere}outlook0.ost is in use and cannot be accessed. Close any application that is using this file, and then try again".

Appart from the annoying popup (which might come in bundles of 3-4 every 10-15 minutes), the worst effect is the fact that it makes the PST files unavailable from Outlook. They still appear on the left folder menu and WDS can still find and show me their emails in the preview pane (because they are indexed) but I cannot open them. The only way around I have found so far is to restart Outlook and do the searching *before* I get the popups again.

When I travel and I have slower connections, this tends to happen more often so I suspect there's something to do with network problems... although this should not be the case at our office (where pinging the Exchange server give a consistent 1ms).

Reducing the number of open PST files open from Outlook seems to help. Right now, I have only 2007 & 2008 and I haven't being blocked for 20 minutes but this is painful because WDS is right now de-indexing the older PSTs so once I open them again (1) they will not be searchable and (2) WDS will need quite some CPU cycles and time to re-index them. So I really need to have all PSTs available at all times.

I think there might be some problem with WDS. When the popup appears, I see a few READ REQUESTS to outlook0.ost from both OUTLOOK.EXE and searchprotocolhost.exe returning a a SHARING VIOLATION error using Sysinternal's Filemon app. Many other READ REQUESTS return SUCCESS though. It's like WDS and Outlook interfere with each other until WDS blocks access to the OST and the the PST files are unreadable... !??

I hope I have given all the needed info... now it's time for you gurus help me somehow :-)

Thanks in advance
J

Hi,

I have Outlook 2003 SP2 and Exchange 2003 EE SP2 on Windows 2003
SP1,all with the latest security updates from beginning of may 2007
( actually for Outlook 2003 it didn't matter I have also some with no
security updates with the same problem )
Problem:
User A is working in outlook in cached mode.
User B decides to share his calendar to User A
User A tries to open the shared calendar of User B and gets an
error :unable to display the folder .you do not have sufficient
permissions ...
User A tries again 10 minutes later , one hour later - same problem
User A logs off and on - same problem
User A does a full synchronize in outlook -same problem

Workaround I found: Edit the email settings of User A - turn off :
"use exchange cached mode"
restart Outlook
User A now can open the calendar of user B
(Now I can change the profile setting again of user A to cached mode
and everything seems to work now)

How can I fix this problem without changing the cached mode setting.
Is this a know bug ?
Can I make some sort of registry change so opening a shared calendar
goes directly to the server ?

Thanks for your help

Didier

Hi, here's a relatively tough one for the forum's gurus.

I'm running Windows XP SP3 on a Dell XPS M1530 laptop with Intel Core Duo at 2Ghz with 2GB RAM. I am running Office 2003 Professional Edition, Firefox, McAfee Viruscan Enterprise 8.5.0i, Windows Desktop Search 4.0, Skype and a few more apps, but not too much crap installed.

I run Outlook in cache mode, with the outlook0.ost file being at 301MB and the Exchange mailbox size is 271Mb (I just deleted the ost file and let OL sync everything). I currently have 5 PST files for 2004, 2005, 2006, 2007 and 2008 year emails. For professional reasons I should keep all my emails & appointments. Their sizes are respectively 0.2Gb, 1.7Gb, 2,7Gb, 3.5Gb and 3.4Gb. The current-year PST stores everything older than 2 months. I don't expect 2008 and 2009 PST files to grow over 4Gb. By the way, all PSTs are recently compacted.

All PST files were scanned with SCANPST.EXE yesterday. All had errors and all were corrected by the app. The PST files were defragmented about yesterday too and the '04, '05, '06 and '07 don't get any changes nowadays.

I have Windows Desktop Search setup to index all PST files as this is something I really need (I might perform 10 email searches per day, 50% including

Hi, here's a relatively tough one for the forum's gurus.

I'm running Windows XP SP3 on a Dell XPS M1530 laptop with Intel Core
Duo at 2Ghz with 2GB RAM. I am running Office 2003 Professional
Edition, Firefox, McAfee Viruscan Enterprise 8.5.0i, Windows Desktop
Search 4.0, Skype and a few more apps, but not that much crap
installed.

I run Outlook in cache mode, with the outlook0.ost file being at 301MB
and the Exchange mailbox size is 271Mb (I just compacted the OST file).
I currently have 5 PST files for 2004, 2005, 2006, 2007 and 2008 year
emails. For professional reasons I should keep all my emails &
appointments. Their sizes are respectively 0.2Gb, 1.7Gb, 2,7Gb, 3.5Gb
and 3.4Gb. The current-year PST stores everything older than 2 months.
I don't expect 2008 and 2009 PST files to grow over 4Gb. By the way,
all PSTs are recently compacted.

I have Windows Desktop Search setup to index all PST files as this is
something I really need (I might perform 10 email searches per day, 50%
including

Hi all,
Using outlook2007 sp2 on xpsp3, with Exchange2007 SP1.

We use outlook in cache mode and that works well with a single mailbox in
the outlook profile.
However, when users also load a second, general, mailbox to their outlook
profile the sync with Exchange stops.
In OWA the user can see new mail in the inbox on the primary mailbox but
they dont show in Outlook.
Also sent emails appear to be stuck in the outbox folder in OWA but they do
get sent properly.

When we turn Cache mode off, online mode, sync starts again.
Also when in cache mode, when we remove the second mailbox from the outlook
profile, sync starts again.
No messages in event log on workstation or server.
Also deleted ost and reinstalled a workstation but still same result.
Any ideas?
regards, Sal

Hi all,
Using outlook2007 sp2 on xpsp3, with Exchange2007 SP1.

We use outlook in cache mode and that works well with a single mailbox in
the outlook profile.
However, when users also load a second, general, mailbox to their outlook
profile the sync with Exchange stops.
In OWA the user can see new mail in the inbox on the primary mailbox but
they dont show in Outlook.
Also sent emails appear to be stuck in the outbox folder in OWA but they do
get sent properly.

When we turn Cache mode off, online mode, sync starts again.
Also when in cache mode, when we remove the second mailbox from the outlook
profile, sync starts again.
No messages in event log on workstation or server.
Also deleted ost and reinstalled a workstation but still same result.
Any ideas?
regards, Sal


Hi,

Is it possible to force refresh images inside the HTML email when Outlook in cached mode? Like press CTRL-F5 for Internet Explorer?

Regards,

Lee

 some users complaining new users created not appearing in the GAL when they user outlook 2003 in cached mode, if  they remove cached mode they can see all the users....
also i can see events 9360,9341,9327 in the Public folder server where the offline folder is stored please provide me details step by step how to resolve the issue.. i have seen some of Article it is quite confusing Please give me simple and step by step procedure  server is Exchange 2003 SP2

This is about as final as we're going to get it.

Credit can read:
Joel Foudy

Problem: E-mails that reside in the Outbox are not synchronized with the Exchange server when in Cached Exchange Mode.

Here's the situation. We are rolling out Outlook 2003 to our employees next month and we thought it would be nice to take advantage of Microsoft's new feature called cached exchange mode. This will allow users to work on most outlook functions even if they are not connected to the exchange server. When we installed Outlook 2003 on a few people we found out that when they turned cached mode on that they could not see all their postdated messages in the outbox. What some of our users do is send e-mails to themselves or to other people and set the e-mail to not deliver until a certain date and time (a.k.a. postdated messages). The postdated e-mails they sent in Outlook 2002 or Outlook 2003 online mode will not show up in Outlook 2003 while in cached mode.

More Information on the bug:
If an e-mail is sent in online mode (non-cached) in Outlook 2003 with the option to deliver the message at a future date the following will happen:
1. The e-mail will be sent to the exchange server and reside in the outbox until it is to be delivered. Once the time is reached the e-mail will be sent even if the client is not open.
2. The e-mail will not appear in the outbox if Outlook is switched to cached mode.

If the e-mail is sent in cached mode with Outlook 2003 and the option set to deliver the message at a future date to following will happen.
1. The e-mail resides on the clients .ost file until it gets delivered
2. The e-mail will not be sent unless the Outlook client is opened in cached mode.
3. The e-mail will not appear in the outbox if Outlook is switched to online mode.
4. The e-mail will not appear in the outbox in the OWA client.

Our concerns are:
1. We would like to have employees switched to used cached exchange mode to minimize the traffic to and from the exchange server, allow clients to have better response when the network is under heavy use, allow clients to work when not connected to the exchange server (the basic benefits of cached exchange mode). Because employees have no way to see all items in their outbox they cannot delete or update when a message is set to be sent out. The only workaround is to maintain postdated messages when in online mode.
2. If a user is using cached mode to sent posted items the e-mail will not get sent unless the person has Outlook open.
3. If a users .ost file gets corrupted and has to be deleted to correct the problem, then if an employee had items in the outbox in cached mode they would not be able to be recover unless the .ost was backed up.

Until this problem is fixed I don't believe we have a good enough alternative (workaround) other than to have employees use online mode. This makes the whole cached exchange mode a useless feature to those who send a lot of postdated messages.

We have submitted this case to Microsoft. The were able to reproduce the problem, but the design team claims that this is a "feature" and there "by design". Yet when I talk to the support people they refer to it as a bug.

Before Microsoft will address this issue in a hotfix or service pack they need to have a high enough feedback from companies who complain about it. So if you are planning to use Cached Exchange Mode and your company sends e-mails that should be sent at a future date please send an e-mail to outwish@microsoft.com and fill out the form at http://register.microsoft.com/mswish/suggestion.asp to complain about this bug and request that they fix it.
The information in this article applies to:
Outlook 2003
Exchange 2000
Exchange 2003

Hi everybody,

my customer has an Exchange 2007 server with approx. 550 mailboxes; half of the users are connecting through WAN links. The users are using Outlook 2007 in cached mode. Many of the users are complaining about increasing numbers of error messages in the Sync Issues folder. One error message is created each time the Outlook is launched and it looks as follows:

10:17:37 Synchronizer Version 12.0.6539
10:17:37 Synchronizing Mailbox Stanislav Komarek
10:17:37 Synchronizing Hierarchy
10:17:37 Synchronizing local changes in folder 'Deleted Items'
10:17:37 Uploading to server SERVEREX01.dnsdomain.cz
10:17:37        2 item(s) deleted in online folder
10:17:37 Error synchronizing folder
10:17:37          [8004010F-501-8004010F-0]
10:17:37          The client operation failed.
10:17:37          Microsoft Exchange Information Store
10:17:37          For more information on this failure, click the URL below:
10:17:37          http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010f-501-8004010f-0
10:17:37 Done
10:17:50 Microsoft Exchange offline address book
10:17:50 Download successful

According to my tests, the errors are occuring on all workstations the affected user is trying to connect to. I have moved one of the mailboxes to a different Mailbox database, but the problem persists. Deleting the .OST file is not helpful, too.

However, when the Outlook is in the Online mode, the problem is not occuring. Also, when a new mail profile is created for the user, the problem disappears.

Is there any easy way how to get rid of this beahviour?

Thanks in advance for any idea.

Martin Strobl

I created and configured several Room mailboxes on Exchange 2010 for our Conference Rooms. I set up the policies and added the delegates and users who are allowed to book and approve the requests. Essentially, only the delegates are the ones allowed to book the rooms. I also changed the permissions so everyone can see the full details of the meetings in their calendars instead of just free/busy.
When a delagate creates a new meeting request to book a conference room, nothing happens when they click the button in Outlook 2010. I did some testing and they are able to book a room in Outlook Web App and if I change their Outlook client to connect to Exchange in Online Mode. It will not work in Cached Mode.
Formerly, the Conference Rooms were booked in one Cnference Room Public Folder with the rooms categorized by color, but only the receptionist had different colors for each room in her Outlook (since she was the person who categorized them). We solved this issue by creating a seperate Room mailbox for each room to simplify the process.
Is the Cached Mode issue mentioned above by design, or is there a problem with Exchange. I am running Exchange Server 2010 SP2 RU1, but will be updating to RU3 on Sunday. Thanks for your help.


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