Microsoftelearning Outlook 2007 Course #5437 step-by-step instructions not working for me. Requested assistance to
follow step-by-step "demonstration" instructions. MS Elearning "Technicians" at 1-800-636-7544 don't have
Office 2007 on their computers and are not familiar with Office 2007 programs. They can only refer problems with course
itself to their developers. Following step-by-step instructions that don't work "is not their problem." Here is my
I am attempting to follow Course #5437 instructions under the heading "Creating Additional Email
Profiles." I would copy the instructions here, but it is too long. I will see if there is a way to add an attachment to
this request for assistance. If I can't, I will post another thread....Crapola! No way to attach file...Here are the
instructions 3pp. long. If this works, will attempt to explain what happens when I follow these instructions. If I don't have
enough space here, will continue issue in another thread...Beam me up, Scottie!...MS Course#5437 instructions:
In the same way that multiple users of a computer can have individual user profiles, you can have
more than one e-mail profile on a computer. Because e-mail profiles are stored in the Windows registry, you can create
profiles from Windows instead of Outlook 2007, by using Control Panel.
By default, Control Panel displays its
contents in the Control Panel Home view.
To access the Mail icon, you need to switch to the Classic View.
Apart from setting up profiles, the Mail Setup dialog box also provides you the option to set up e-mail accounts and data
The Mail dialog box lists the e-mail profiles created on your computer under your Windows user account. The
Outlook 2007 profile listed here was created when you configured Outlook 2007 for the first time.
you cannot rename an Outlook profile. To work with a different profile name, you must create a new profile. The Add New
E-mail Account wizard is launched when you click OK in the New Profile dialog box.
You will have to manually
configure the server settings for the wizard to connect to an Exchange Server account that is associated with the profile.
On the Choose E-mail Service page you can specify the type of e-mail account you want to connect to. In this
exercise, you are connecting to an Exchange Server account.
The address of the server running Exchange Server is
provided to you by your System Administrator. You need to enter this information in the wizard.
You also need to
specify the name of the mailbox that has been set up by the Administrator.
When you click Check Name, the wizard
attempts to establish a connection with the domain and check whether the name is valid. To enable the wizard to connect to
the domain, you will need to provide an appropriate user name and password.
After the wizard validates the user
name you have provided, it provides the display name of the mailbox in the User Name box.
After you exit the
wizard, the new profile appears in the Mail dialog box.
You can either configure Outlook 2007 to prompt you for a
profile each time you launch the program, or you can set a default profile from Control Panel.
With the current
settings, when you start Outlook 2007, you will be prompted to select a profile to log on with. You must exit Outlook 2007 to
access another profile.
To prevent the Choose Profile dialog box from appearing in the future, open the Mail
dialog box from Control Panel, select a profile from the list, and then click Always use this profile. To use a different
profile, you will need to return to Control Panel, and then select the appropriate profile in the Mail dialog box.
If you select the Personal profile, the Connect to denver.cohovineyard.com dialog box appears. You will need to specify the
user name and password with which Outlook will connect to the server hosting your e-mail account.
Creating Additional Outlook 2007 ProfilesTo open Control Panel, on the taskbar, click theStart button,
and then click Control Panel.To view Control Panel icons, in the left pane, clickClassic View. To open theMail Setup –
Outlook dialog box, in Control Panel, double-click theMail icon. To open theMail dialog box, in the Mail Setup - Outlook
dialog box, click theShow Profiles button. To open theNew Profile dialog box, in the Mail dialog box, click theAdd button. In
theNew Profile dialog box, type a name for the profile and then clickOK. To manually configure the server settings of the
e-mail account that the profile will connect to, on theAuto Account Setup page, select the Manually configure server settings
or additional server types check box, and then clickNext. To specify the type of e-mail account, on theChoose E-mail Service
page, click Microsoft Exchange and then clickNext. To specify the address of the server running Exchange Server, on
theMicrosoft Exchange settings page, in the Microsoft Exchange server box, typedenver.cohovineyard.com. To specify a user
name and open theConnect to denver.cohovineyard.com dialog box, in the Microsoft Exchange Settings page, in theUser Name box,
type Christian and click Check Name. To log on to the server running Exchange Server, in theConnect to
Denver.cohovineyard.com dialog box, in the User Name box, typeDenverChristian, in the Password box, type Pa$$w0rd and then
click OK. After the user name in theUser Name box in the Microsoft Exchange Settings page is replaced by the display name
that is underlined, clickNext. On theCongratulations page, click Finish. In theMail dialog box, ensure that Prompt for a
profile to be used is selected, and then clickOK. To start Outlook 2007, on the taskbar, click theStart button and point to
All Programs. Click Microsoft Office, and then click Microsoft Office Outlook 2007.In theChoose Profile dialog box, in the
Profile Name list, select the profile of your choice, and then clickOK. To log on to the server running Exchange Server, in
theConnect to Denver.cohovineyard.com dialog box, in the User Name box, typeDenverchristian, in the Password box, type
Pa$$w0rd and then click OK.
Holy lizards! It worked! Here's my issue andquestions:
Outlook 2007 to work with Earthlink DSL. I also have "hotmail" email account which I like better because it is
easier to use and comes with all kinds of features and options. I have been told that "hotmail" uses Microsoft
This may be thefirst issue: I call it the "Me, Jane, computer primative" issue. I am
using my primitive computer logic, but please bear with me:
After setting up my first Outlook 2007 email account,
I attempted to "add an additional email account" in Outlook 2007 using the following Elearning Course #5437
instructions entitled "Creating an Additional Email Account":
You can manage your business and personal
e-mail by adding multiple e-mail accounts to a single e-mail profile. Outlook 2007 supports the following e-mail accounts:
Exchange Server: In an organization that uses Microsoft Exchange Server, messages are usually stored on the e-mail
server. By default, Outlook 2007 creates a copy of your mailbox on your local computer. When Outlook 2007 connects to the
network, it synchronizes this copy with the mailbox on the server.
An e-mail profile cannot
include more than one Microsoft Exchange Server e-mail account. However, if necessary, you can create an additional profile
to connect to multiple Exchange Server accounts from a single computer.
Post Office Protocol 3 (POP3): When
Outlook 2007 connects to a POP3 account, it downloads the e-mail messages from the e-mail server to your computer. You can
configure the POP3 account to instantly delete messages from the e-mail server after they are copied to your computer. You
can also configure Outlook to delete messages after a specified period of time. Internet Message Access Protocol (IMAP): When
Outlook 2007 connects to an IMAP account, it copies e-mail messages from the e-mail server to your computer. You can then
read and manage the local copies of these messages. Subsequently, when Outlook 2007 connects to the network, these copies are
synchronized with the corresponding e-mail messages on the e-mail server. Hypertext Transfer Protocol (HTTP): When Outlook
2007 connects to an HTTP account, it sends and receives e-mail messages as Web pages.
Different Types of E-mail
Adding an additional e-mail account to an Outlook 2007 profile
Perform the following steps to
add an additional e-mail account to an Outlook 2007 profile:
On the taskbar, click theStart button, and point to
All Programs.ClickMicrosoft Office, and then click Microsoft Office Outlook 2007.To open theAccount Settings dialog box, on
the Tools menu, clickAccount Settings. On theE-mail tab, in the Account Settings dialog box, clickNew. In theAdd New E-mail
Account wizard, on the Choose E-mail Service page, ensure thatMicrosoft Exchange, POP3, IMAP, or HTTP is selected, and then
Before selecting this option, ensure that your e-mail service provider allows you to
use the POP3 protocol.
On theAuto Account Setup page, in the Your Name box, type a name; in theE-mail Address box,
type the e-mail address; in the Password box, type the password; and in theRetype Password box, type the password again.
Then, click Next.
After you perform this step, Outlook 2007 establishes a network connection and
searches for the server settings. After Outlook 2007 locates the server and validates your user name and password, a
confirmation message is displayed on the screen.
To complete the account setup, clickFinish. To close theAccount
Settings dialog box, click Close.
The new account appears on the E-mail tab, in theAccount
Settings dialog box, and in the All Mail Folders list.
Got as far as step 4. above and decided to use my
"hotmail" email account (as an additional email account) to my Outlook 2007. Since "hotmail" uses
Microsoft Exchange I selected "Microsoft Exchange" when prompted to identify the type of email account I was
adding. The instructions advise that only one Microsoft Exchange Server e-mail account per e-mail profile is allowed. I was
unable to configure my "additional email account" as a Microsoft Exchange Server type of account. Why not? As far
as I know, my Outlook 2007 email is not an Exchange Server account, so I am not setting up more than one Microsoft Exchange
Server type of account. Why didn't it work?
5. In theAdd New E-mail Account wizard, on the
Choose E-mail Service page, ensure thatMicrosoft Exchange, POP3, IMAP, or HTTP is selected, and then clickNext.
followed this step by selecting "Microsoft Exchange" as my new email account type and clicked "Next."
In this step, I added the name of my "hotmail" account and its password, then clicked
"Next." Question: Was it okay to use the first part of my "hotmail" email name in the "Your
Name" box? This did not work for me. Putting my actual name in the box did not work either. Question: Should I have put
in a new password? I entered the password used with the "hotmail" account I was attempting to add to (connect
with?) my Outlook 2007. This did not work.
When I clicked "Next," I got an error message which said, in
so many words, that I cannot create a Microsoft Exchange server account while connected to Outlook 2007 and that I have to
close Outlook 2007 or be offline! I was prompted to create the Microsoft Exchange server account by going to Cntrl. Panel,
switching to "Classic View," then clicking on the "Mail" icon, which I did. I followed these instructions
and got an error message which said, in so many words, that I could not create a Microsoft Exchange server account unless
Outlook 2007 was open!
If you have an IQ with as many numbers in it as Mt. Everest has feet/meters, and can
translate these instructions into something a cavewoman could understand (remember! Me, computer primitive!) I would greatly
appreciate advice and assistance. Thank-you techie wizards!