I have an HP Pavilion running Windows XP. I have run into an Outlook problem and need some help.
For the past
four years or so I've been using outlook to receive and send from the gmail server. I have never purged the actual gmail
server thoroughly and it now has 15000 messages. I would purge Outlook regularly, but the key part of Outlook was the
subfolders in my inbox where I kept messages I really wanted to keep.
Now last week, Outlook stopped working. When
I try to open messages, or send a new one, I get error messages about a damaged pst file. I consulted a tech who thought
malaware might be to blame, and I installed the program for that, and sure enough, I had a lot of it. I also defragged my C
drive. But the problem persists. I can expand the inbox to show all my subfolders, but when I try to open one, I now get
the following error message:
Unable to display the folder. Microsoft Outlook could not access the specified folder
location. An error occurred that prevented the file C:Documents and SettingsOwnerLocal SettingsApplication
DataMicrosoftOutlookOutlook.pst from being saved. Close and then restart all mail-enabled applications
Now in an
effort to work around the problem, I created a new profile. Also, I did manage, a couple of days ago, to export my inbox and
subfolders to a new pst file in my desktop. It has 32 KB. However, when I open the new profile, which has my old password,
it starts a send and receive that never gets anywhere. It may be trying to receive all 15,000 messages on gmail. Also I tried
to import the new pst file, but nothing happens.
I can, of course, use webmail for gmail, but I'd like to get
Outlook working with it again. Above all I really need to be able to access the messages in those subfolders again. Any
suggestions appreciated, thanks.