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Can't view HTML emails. Any help?

I'm reading my emails from both at home and i work (i leave them on the
server and download them separetly at both PCs).
However, while at work when a HTML email comes i read/view it properly with
all its images and backgrounds and fonts, when it is downloaded at home it is
converted into text email and it includes no images, fonts except some extra
code.

I've searched all settings and options and couldnt find anything. I assume
it is something that has with the security settings but do not know why.

Can someone suggest somethin please?


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I'm reading my emails from both at home and i work (i leave them on the
server and download them separetly at both PCs).
However, while at work when a HTML email comes i read/view it properly with
all its images and backgrounds and fonts, when it is downloaded at home it is
converted into text email and it includes no images, fonts except some extra
code.

I've searched all settings and options and couldnt find anything. I assume
it is something that has with the security settings but do not know why.

Can someone suggest somethin please?

My outlook hangs when viewing HTML emails, but it is alright with any
tex-based emails. How do I fix this?

Thank you.

- d3d

Dear All,

I use Office 2003 standard edition with XP professional. My version of
Office 2003 is sp2 with all updates installed. Xp is also updated with all
latest updates. I have had no problems with Outlook until a few days ago.
Approximately since a week ago, whenever I view a HTML email which has links
in them with the reading pane on, Outlook crashes & shuts itself down, it
gives an error message & restarts. Why would this have happened? I am not
too sure what has caused it. I also have a Novell client 4.91 sp2 installed
which logs into a Novell bindery server & an NT server.

Can anyone please help.

Best regards,
K. Ramaswamy

Hello,

I am hoping someone can help me with a strange problem. I have a simple
Dell workstation running XP SP2 using outllok 2007 connecting to local
exchange server. After installing XP SP3 on a the workstation I can no
longer view HTML emails in the preview pane in "online mode" (I thing
this is what it is called, I can't find an offical name) but they appear
fine in outlook is set to run in "cached exchange" mode? Older HTML
emails already in my inbox appear fine.

I am stumped, Our system does not use active directory and I have check
all the typical setting and tried all the suggestions in the article
below. Any help would be greatly appeciated. This started immediately
after installing XP SP3 so I believe that has to be the problem. And
yes, I could uninstall it, but I am trying to test SP3 for rollout
company wide.

Thanks, Eric

http://www.experts-
exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_
22736797.html

1. Reset the Outlook form cache and outprint files. With Outlook close,
do a search for and rename frmcache.dat file. Do the same for outprnt
file. Restart Outlook.

Frmcache.dat is located in C:Documents and SettingsuserApplication
DataMicrosoftOutlook folder. It is a hidden file, so you have to
unhide hidden files. Go to any folder and select Tools Folders Options
View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start Run
and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins. Go
to Tools Options Other Advanced Options Addin Manager or
COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering
with Outlook. Check Firewall, antivirus, antispyware, antispam, and all
Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help Detect and Repair.

7. If no joy, reinstall Outlook. Go to Add/Remove Programs and
highlight Microsoft Office. Click on Install/Uninstall. A menu will pop
allowing you to choose repair or reinstall.

Hello,

I am hoping someone can help me with a strange problem. I have a simple
Dell workstation running XP SP2 using outllok 2007 connecting to local
exchange server. After installing XP SP3 on a the workstation I can no
longer view HTML emails in the preview pane in "online mode" (I thing
this is what it is called, I can't find an offical name) but they appear
fine in outlook is set to run in "cached exchange" mode? Older HTML
emails already in my inbox appear fine.

I am stumped, Our system does not use active directory and I have check
all the typical setting and tried all the suggestions in the article
below. Any help would be greatly appeciated. This started immediately
after installing XP SP3 so I believe that has to be the problem. And
yes, I could uninstall it, but I am trying to test SP3 for rollout
company wide.

Thanks, Eric

http://www.experts-
exchange.com/Software/Office_Productivity/Groupware/Outlook/ Q_
22736797.html

1. Reset the Outlook form cache and outprint files. With Outlook close,
do a search for and rename frmcache.dat file. Do the same for outprnt
file. Restart Outlook.

Frmcache.dat is located in C:Documents and SettingsApplication
DataMicrosoftOutlook folder. It is a hidden file, so you have to
unhide hidden files. Go to any folder and select Tools > Folders Options
> View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run
and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins. Go
to Tools > Options > Other > Advanced Options > Addin Manager or
COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering
with Outlook. Check Firewall, antivirus, antispyware, antispam, and all
Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook. Go to Add/Remove Programs and
highlight Microsoft Office. Click on Install/Uninstall. A menu will pop
allowing you to choose repair or reinstall.

please email any help to sher346@Aol.com Trying to email for jobs and keeps
shutting down
--
thanks

I recently deployed a brand new computer to one of our end-users. I installed
IE 8 and Outlook 2003 on this computer. All seemed fine for a few days, but
all of a sudden, when she views an email that shows it is an HTML document,
the left margin is cut off slightly. Not only does this occur for the View
but also the Print function.

I have spent approximately 2 hours reading other's postings and researched
via other search engines. I have tried the margin setting w/in IE; opened the
culprit email and then reset IE margins, tried Rich Text vs. HTML, etc. I
can't go back to a different IE version, as one of our applications require
IE 8.

If I send the same email from my Outlook 2007, it comes in fine to this
end-user. If she forwards it to herself, it looks fine when it's on the
screen, but once she actually sends it to herself, the left margin is again
cut off.

I have many other user's with the same Outlook & IE version who are not
having this problem.

Does anyone have any suggestions outside of the standard ones that aren't
working for anybody? Thanks in advance for your time.

I recently deployed a brand new computer to one of our end-users. I installed
IE 8 and Outlook 2003 on this computer. All seemed fine for a few days, but
all of a sudden, when she views an email that shows it is an HTML document,
the left margin is cut off slightly. Not only does this occur for the View
but also the Print function.

I have spent approximately 2 hours reading other's postings and researched
via other search engines. I have tried the margin setting w/in IE; opened the
culprit email and then reset IE margins, tried Rich Text vs. HTML, etc. I
can't go back to a different IE version, as one of our applications require
IE 8.

If I send the same email from my Outlook 2007, it comes in fine to this
end-user. If she forwards it to herself, it looks fine when it's on the
screen, but once she actually sends it to herself, the left margin is again
cut off.

I have many other user's with the same Outlook & IE version who are not
having this problem.

Does anyone have any suggestions outside of the standard ones that aren't
working for anybody? Thanks in advance for your time.

We have Outlook 2003 on a Windows XP Pro Dell Machine. From one day to the
next we lost the ability to read anything sent to this machine in HTML.
Pictures, text, anything sent in HTML format. We can read anyting sent to us
in plain text or rich text. The email does come in and all header information
is there but nothing in the body of the email. Any help would be appreciated.
--
Steve

Hi. I am hoping someone may be able to help me. I used to be able to view
my attachments in emails with no problem. Now when I try to open an
attachment they automatically open in my Notepad which just displays a bunch
of numbers and letters - not the photo I want to view. I appreciate any
help. Thanks!

When I open a Html email, it takes for ever almost hangs the computer, if I
go to Help, Detect and Repair it works great, but after closing Outlook 2003
and start it again, it does the same thing.
Outlook 2003, I checked with Process Explorer and there is not any other
process active taking CPU cycles, it is just Outlook that takes more than 50%
of CPU cycles at the time is taking to open the Html email.
Any suggestions?.
Thanks.
Raul.


Lately when I open up Outlook and and try to view the emails, I get the following instead

 (partial view included)

Delivered-To:

Received: by 10.231.193.233 with SMTP id dv41cs265601ibb;

       Thu, 25 Nov 2010 19:20:42 -0800 (PST)

X-pstn-nxpr: disp=neutral, envrcpt=

X-pstn-nxp: bodyHash=ed937854b56d8554816ad20e440ea71c383bcaa6, headerHash=cd71bfad1b9eb42dc0ef370b81a028230d49cc0 0, keyName=4, rcptHash=a1d9e2b86a2cfe1536f1d7dcc2c3ffb189444d74, sourceip=98.139.53.202, version=1

Received: by 10.151.141.20 with SMTP id t20mr4164047ybn.288.1290741641437;

       Thu, 25 Nov 2010 19:20:41 -0800 (PST)

Return-Path: >

Received: from psmtp.com (exprod6mx250.postini.com [64.18.1.49])

       by mx.google.com with SMTP id u9si9473990yba.74.2010.11.25.19.20.39;

       Thu, 25 Nov 2010 19:20:40 -0800 (PST)

I have the outlook set up as follows

Tools

Options

Mail format

HTML selected

Use Microsoft Word 2003 to edit email massages is checked

This problem just happened a few days ago. I performed several scans, but no luck

 


Trying to set up a user with Outlook 2010 to use their AOL email via IMAP.  This is on Windows 7HP x64 with IE9 beta installed.

For some reason, whenever an HTML email is selected, two file download dialogs pop up, wanting to download an HTML file (the email message).

Once they are both cancelled away, the message is displayed fine in the reading pane, but since this happens every time an HTML email is even selected, it makes it impossible to use.

Any ideas?  Saw one post elsewhere with a similar issue but no replies.

Hey everyone,

How do I view HTML email in outlook on my Windows Mobile PDA? All HTML
emails are getting converted to text.

Thanks.

-- I cant view any of my email's, what is wrong? (after the beta2)

I downloaded the new 2007 beta, after installing, i could not see any of my
new emails. The old emails that i did have still had small errors to them,
but the body was still intact. The new ones wont show any email text body.
It wil still keep attachments though.

what could be wrong?

Forgive me if this topic has been addressed elsewhere in the archives
(I'm sure it probably has).

Starting a few days ago, all of a sudden, I can't view the images in
incoming HTML email. They just show up as boxes with a red X. (The
only change I can think of that I made around that time is downloading
Yahoo Messenger that I needed for an online conference.)

I know the images are downloading okay, because when I access the same
..pst file from another computer, they show up just fine. So it must be
a local configuration option. I just don't know what it is or how to
change it.

I'm using Outlook XP (2002 SP3). And I'm not afraid to edit my
registry if that's what it takes.

Any help would appreciated.

Forgive me if this topic has been addressed elsewhere in the archives
(I'm sure it probably has).

Starting a few days ago, all of a sudden, I can't view the images in
incoming HTML email. They just show up as boxes with a red X. (The
only change I can think of that I made around that time is downloading
Yahoo Messenger that I needed for an online conference.)

I know the images are downloading okay, because when I access the same
..pst file from another computer, they show up just fine. So it must be
a local configuration option. I just don't know what it is or how to
change it.

I'm using Outlook XP (2002 SP3). And I'm not afraid to edit my
registry if that's what it takes.

Any help would appreciated.

We have ex5.5 sp4 and use OL98. When ever we get an email with html code in it we just see the actual html code. Q183668 states the following with no resolution. Please help.SYMPTOMS
If you use Microsoft Outlook 98 configured with the Corporate/Work Group installation and you have chosen HTML as the message format, some aspects of this message format will not be retained when viewed by the recipient. The MORE INFORMATION section outlines features that do not function under various transport options and makes comparisons with some other mail clients including other versions of Outlook. CAUSE
This occurs as a result of an interaction between Microsoft Exchange Server version 5.5 and its Internet Mail Service. MORE INFORMATION
In Outlook, the HTML mail message format will not be retained if the following conditions are true. You have Outlook 98 configured with the Corporate/Workgroup installation option. -and- You are connecting to a Microsoft Exchange Server running version 5.5 and communicating with Remote Procedure Calls (RPC). -and- You are sending and receiving messages to the Internet or to POP or IMAP users.

Hello, this is a plea from an Outlook/PC novice, I have installed Office 2007
beta on my desktop and thought everything was fine until i tried to down load
my emails. i cannot see them, i know they are there because the headers
appear but not the text. the closest i can get to viewing them is with
autopreview on, but cannot seem to get the whole email or attatchment. i run
AVG for anti spy wear and Zone Alarm for a firewall, ive checked the settings
but cant see anything obvious, any help would be gratefully received as my
wife is about to lynch me if it isnt resolved !!

Please somebody help me. I recently installed outlook 2007 and imported my
mail and contacts from Outlook 2003 using the .pst backup utility provided by
Microsoft and my current OS is Vista Business. Everything went ok as far as
importing the backup, but after I set back up my email accounts I noticed
that I can only view html emails, even te new one's coming in. There is not
text whatsoever, only hyperlinks if there should be any. This is the same
when I try replying to the email.

I have changed my email preferences back and forth between html, rich, and
plain text but nothing helped. I also deleted one of my accounts and set it
back up hoping thatwould resolve the issue. I searched the Tech groups and
found a similar issue with AVG antivirus making emails unviewable. Even
though I don't use AVG (I use Symantec Corporate 10.2) I disabled email
scanning to see if that helped, and still no luck. I also read in the groups
that people had issues with the PDF add in causing a similar error so I
disabled that also, but to no avail I am still having the same problem.

Most of my accounts are POP3, however, I have 1 IMAP account that is still
having the same problem. I rely on Outlook heavily because I manage so many
different accounts so anyone's advice would be greatly appreciated. I am
truly stumped. I figured it just had to be a common setting I could change
because I am able to view html emails, but after going over every single
option in Outlook...3 hours later...still nothing changed.

Lastly, I have also had an issue with Outlook downloading messages from
my Pop (Gmail) server. It seems to download messages only when it wants to
even after forcing a send/receive. I found 4 test messages in my gmail
inbox, but I have yet to get outlook to download them. I also noticed that
it is removing the messages it does download from the server, regardless of
the fact that I have the account set up to leave a copy of the message on the
server.

I will appreciate any and all help I can get on this issue. Thanks.

The VBA code below can be used to open HTML emails in Internet
Explorer. It is essentially the same as opening the Email, Click
Other Actions, View in Browser. I got a start from the code posted on
http://www.howto-outlook.com/howto/openinbrowser.htm This was a quick
and dirty because I needed something quick. We use a web based
calendar and we needed the buttons in emails for accepting meetings to
work. This accomplished that. I have done very little testing on
it. Any improvements are welcome. Hope it helps.

1. Click Alt F11 to open the Visual Basic Editor

2. Expand Project1
3. Expand Microsoft Office Outlook
4. Double Click ThisOutlookSession

5. Paste the following code in the window on the right

--------------------------------------------------------Star t
Code-------------------------------------------------------- -----
Sub OpenInBrowser()

Dim BrowserLocation As String
'Dim Response As Integer

'Set the location of the executable of the browser you want to use
BrowserLocation = "C:Program FilesInternet Explorer
iexplore.exe"

'Get the user's TempFolder to store the item in
Dim FSO As Object, TmpFolder As Object
Set FSO = CreateObject("scripting.filesystemobject")
Set FileName = FSO.GetSpecialFolder(2)

'Get all selected items
Dim MyOlNamespace As Outlook.NameSpace
Set MyOlNamespace = Application.GetNamespace("MAPI")
Set myolselection = Application.ActiveExplorer.Selection

'Make sure at least one item is selected
If myolselection.Count = 0 Then
Response = MsgBox("Please select an item first", vbExclamation,
MyApplName)
Exit Sub
End If

'Make sure only one item is selected
If myolselection.Count > 1 Then
Response = MsgBox("Please select only one item", vbExclamation,
MyApplName)
Exit Sub
End If

Dim MySelectedItem As MailItem
Dim sHTML As String
'Retrieve the selected item
Set MySelectedItem = myolselection.Item(1)

sHTML = MySelectedItem.HTMLBody

'save the selected item as htm to the temp folder
Dim sFolderName As String
Dim SaveFile As Object

strname = "www_howto-outlook_com"
FileName = FileName & "" & strname & ".htm"
sFolderName = FSO.GetTempName
If FSO.fileexists(FileName) Then
Set SaveFile = FSO.OpenTextFile(FileName, 2, False)
Else
Set SaveFile = FSO.OpenTextFile(FileName, 2, True)
End If

SaveFile.Write sHTML
SaveFile.Close

'open the saved item in the browser
Shell BrowserLocation & " " & FileName, vbNormalFocus

'Cleanup
Set FSO = Nothing
Set FileName = Nothing
Set MyOlNamespace = Nothing
Set myolselection = Nothing
Set MySelectedItem = Nothing

End Sub

------------------------------------------------------------ -------------
End Code-----------------------------------------------

6. Add button to the tool bar that runs the macro

Hi, we discovered an issue with Outlook 2003 as the client using Microsoft
Exchange 2007 as the email server and the Previous/Next arrows within an
email message will cause Outlook to crash and restart if an HTML message is
encountered as you are going along. We have reproduced the same issue on 3
different pcs. All updates have been applied. The error doesn't occur if all
email is read in plain text, which really isn't an option to view HTML emails
correctly.

The Event ID for the error is 1000 and the source is Microsoft Office 11.
Category is None and Type is Error.

The error description is:

Faulting application outlook.exe, version 11.0.8169.0, stamp 465f28e3,
faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault
address 0x0069000c.

Also, sometimes get an additional error with the Event ID of 1000 but with
Application Error as the Source. Category is None and Type is Error.

The error description for this is:

Faulting application outlook.exe, version 11.0.8169.0, faulting module
outllib.dll, version 11.0.8169.0, fault address 0x0001719e.

I have tried running Outlook with various switches such as /cleanviews and
/cleanprofile and /nocustomize. I also removed all files from the Documents
and SettingsuserApplication DataMicrosoftOutlook folder. This seemed to
fix using the down or Next arrow but not the up or Previous arrow.

Any help would be much appreciated.

Thanks.
--
Brad Weisnicht

Having a problem with Outlook 2007 crashing when users try to view emails
containing HTML formatting and links to images. If the email contains the
actual image file in the email outlook does not crash.

Running Win2k3 Server Standard SP2 (plus all critical updates) - using
Citrix Presentation Server 4 and Terminal Services

Office 2007 Professional Plus w SP1 and all other updates

This issue so far only happens on this machine.

- I have tried repairing the Office install, with no success in resolving
the issue.

- In my research, I have also noticed some people copying over the original
mso.dll file and overwriting the one that is installed by O2k7 SP1 - this did
not resolve the issue for me.

- I have tried running Outlook in safe mode to test if a third-party plugin
was causing the problem - in safe mode the issue still occurred.

My next step is going to be to remove and reinstall Outlook from the CD and
skip the install of SP1 to see if the problem returns.

Anyone else having this or a related issue? I cannot seem to find any
information on this on the Microsoft Support Site, so if anyone has any
suggestions or has a solution I would be very thankful.

Hi,

Thanks for at least looking at my message, maybe you're the person
who can help me find a solution for this...

I work in a large company that currently has ~500,000 or so emails in
Outlook (2003) relating to customer service. My goal is to export all
of these emails into a regular folder, all in seperate files, appearing
in their original format.

For example, the emails have various HTML elements in them which I
would need to stay in-tact once the email is exported. Also, the emails
would need to be searchable (i.e. - tools-->find a message--->search by
receipent's email address in Outlook).

Is this possible? Easy? Are there programs out there for this sort of
thing?

I would greatly appreciate any help the kind folks out there could
give.
(Note: I've tried "HTML Email Archiver for Outlook" and "Amber ABC
Outlook Converter", both found via Google, but they didn't really cut
it.)

Thanks in advance.

-Justin


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