Mac clients using Entourage and Outlook experiencing delayed email



We recently transitioned to Exchange 2010 (14.01.0218.013), which is running on Server 2008 R2, single machine, no DAG (it's a small user group, 100 email accounts). We have a mixed environment of Mac and PC users. We have a small number of Mac users (3-4) that are experiencing a delay receiving some, but not all, email (anywhere from a few hours to a day) when they use Entourage EWS or Outlook 2011 for Mac. However, they get the emails as expected on their iPhones and using OWA.

When they were still on Entourage EWS, I deleted their local accounts in Entourage and rebuilt them, no change. So, we upgraded them to Outlook 2011 without importing anything from Entourage, no change there either, they still have delayed email.

Obviously this is a problem we need to resolve sooner rather than later, any ideas?


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Entourage 2008 (fully patched) and Outlook 2007 (fully patched) with Exchange
2007 (fully patched).

I have some users that can view Free/Busy in Entourage and Outlook 2007 and
some that don't. To be clear, it's not that their free/busy info isn't
available, it's they can't access it for anyone. The specific users have the
problem consistently on any machine. Each Entourage client is setup
identically outside of individual user/account info.

The same accounts that can't view free/busy, fail the Entourage auto account
setup process, but succeed with the Outlook 2007 auto account setup process.
Those that can see free/busy, work with the auto account setup process in
both. Some users in Outlook 2003 can't see free/busy. What a mess.....any
help is appreciated.




Entourage 2008 (fully patched) and Outlook 2007 (fully patched) with Exchange
2007 (fully patched).

I have some users that can view Free/Busy in Entourage and Outlook 2007 and
some that don't. To be clear, it's not that their free/busy info isn't
available, it's they can't access it for anyone. The specific users have the
problem consistently on any machine. Each Entourage client is setup
identically outside of individual user/account info.

The same accounts that can't view free/busy, fail the Entourage auto account
setup process, but succeed with the Outlook 2007 auto account setup process.
Those that can see free/busy, work with the auto account setup process in
both. Some users in Outlook 2003 can't see free/busy. What a mess.....any
help is appreciated.




The exchange server is 2003.

Delay email in Outlook 2002 works fine.

Once upgraded to Outlook 2007, delay email stays in the folder, not go.

In both Outlook 2002 and 2007 versions, i placed the email in the exchange
server mailbox, not pst file in client machine.

Any solution? thanks a lot.

tony




The exchange server is 2003.

Delay email in Outlook 2002 works fine.

Once upgraded to Outlook 2007, delay email stays in the folder, not go.

In both Outlook 2002 and 2007 versions, i placed the email in the exchange
server mailbox, not pst file in client machine.

Any solution? thanks a lot.

tony




I’m using Entourage 2004 sp2 with an “exchange” connection on my 10.3.9 Mac,
and Exchange is at 2003 sp1 with all the patches on a windows 2003 server
with all the current patches, etc in a 2003 domain. When I send a message to
others, the message shows up as being received an hour in the future. For
example if I send a message from Entourage to another mailbox on the local
Exchange server when I look at the message in the Outlook preview pane it has
the received time an hour from now. When I open the message it shows the
correct sent time in the message body though. Web based email systems show
the sent time in messages and not the recieved time, so this is not an issue
with those recipients.

Both my Mac and the Exchange server have the correct time and time zone with
proper daylight savings time settings. When I configure my Entourage client
with an IMAP/SMTP connection to the same server, the correct times are shown
on messages. Looking at the headers, I see there is a time zone discrepancy.
The correct time is shown anytime I use a different type of connection to
the Exchange server. I’m in the Central time zone, so right now I should be
at a -0500 time. Here’s a sample of what I see in the headers from an
Entourage message using the exchange connection when I send a message to
another user:

Received: from ###.###.### ([###.###.###]) by server.domain.stcloudstate.edu
([###.###.###]) with Microsoft Exchange Server HTTP-DAV ;
Wed, 21 Sep 2005 15:28:15 -0600
User-Agent: Microsoft-Entourage/11.2.0.050811
Date: Wed, 21 Sep 2005 15:28:15 -0500

The time zone the Exchange is reporting is -0600 but when I telneted to the
server on port 25 (SMTP) this morning I get this response with the correct
-0500:

220 server.domain.stcloudstate.edu Microsoft ESMTP MAIL Service, Version:
6.0.3790.1830 ready at Thu, 22 Sep 2005 08:04:30 -0500

I’d certainly expect both these time zone responses to be the same (-0500)
as the server settings. I’ve tried changing the timezone settings on my Mac
and it Does change the time zone reported by Entourage client in the headers
but the received time still is an hour in the future and the exchange server
still reports -0600. Does anyone have any ideas as to where the problem is,
or see the same problem with this configuration?
Any advice would be appreciated.
John




I cant connect to exchange server with outlook, I get error message that
store cannot be opened, however OWA works fine, there are MAC clients using
entourage that are connected just fine, its just outlook 2003 that cannot.
Exchange server version is 2003 standard. Outlook stopped responding when I
went to "configure your server wizard and installed remote access/VPN server
so I could connect to exchange via outlook through a VPN at my home. I
removed the role from the server after outlook could not connect and still
have the problem. HELP please

JP




I had created a Client side rule in Outlook 2002 to direct incoming email
from certain contacts to a subfolder under the Inbox folder. When we
installed SBS on our server and switched to exchange our system upgraded to
Outlook 2003 and imported this rule.

I frequently use my laptop offsite to check the emails through my browser
using the Outlook Web Access SBS feature through Remote Web Workplace.

I've noticed recently that some of the emails show up on my client computer
but not on the remote Outlook Web Access. That indicates to me that client
side rule directs the emails to my client computer but not saving them in
exchange.

I think I have to create a server side rule and delete the client side rule.
Is this the solution? Does anyone know a solution to my problem and where
these emails that don't show up on my client computer are stored?

I




Hello Everyone,

We are using Exchange and Outlook 2003 but testing OUtlook 2007. Has else
experienced Outlook 2007 "do not send before" (delayed delivery) option not
working? THe message just sits in Outbox and it won't go out. It actually
corrupts the 2003 profile of the same user. We could only get it back to work
by recreating the local windows profile.

Thank you.




I work for a small company; we develop data and file management solutions
across both Win and Mac platforms. We want to share/view our Calendars
amongst ourselves, however some of us use Entourage and some use Outlook. Is
there a way to share calendars across both programs?





I have several hundred clients using various Outlook and Outlook Express versions around the world connecting to my email server.  These clientss are all setup to use SSL encryption to connect to my server.  I am in the process of migrating off of my old Communigate Pro email server and moving to Exchange 2010 and it is my understanding that some of my older Outlook and Outlook Express clients may not connect to Exchange 2010 when using Outlook's SSL settings.   SSL settings are very important because we want to make sure none of our email clients are sending in clear text.

I'm looking for some articles that discuss which Outlook / Outlook Express clients do and do not work with Exchange 2010 SSL.   I need to advise my email users on what version of Outlook / Outlook Express they need to obtain.  All of the clients use IMAP and POP3.  I'm guessing several users are using Outlook 2003, 2002, and few still may have Outlook 2000.   Several may still be using Outlook Express 5.0 & 6.0. 

Thanks for any help you can give!

Terry




Hi,

We run an exchange server 5.5.
Recently weimported department mailboxes from a unix/webmail system to our exchange server for our staff to access usingIMAP and Outlook 2007.
Currently each user has an exchange account and their associated IMAP account setup in there outlook 2007 clients.
Each IMAPaccount is accessed by roughly 2 - 7 users at a time

The problem we have is thatwhen adding the imap account to a new user or making changes to subscribed folders, the users exchange account startsresponding tomailthat wassent to the imap accounts, in the subject line of all of the emails is a NOT READ: and the subject /sender of the emails, I suspect that all of the old imported mail that had read receipts is being processed each time a new user is accessing it(and when some changes are made to the IMAP folders) and then sending responses.

Is there anyway i can prevent this from happening?

-nathard




I cant connect to exchange server with outlook, I get error message that
store cannot be opened, however OWA works fine, there are MAC clients using
entourage that are connected just fine, its just outlook 2003 that cannot.
Exchange server version is 2003 standard. Outlook stopped responding when I
went to "configure your server wizard and installed remote access/VPN server
so I could connect to exchange via outlook through a VPN at my home. I
removed the role from the server after outlook could not connect and still
have the problem. HELP please




I have about 3000 contacts in Mac's Address Book and my Outlook 2011 "Contacts" Folder is empty. I activate "Preferences>Sync Services" in Outlook. Normally, it should repopulate my Outlook Contacts folder, right?
Yet, nothing happens...
I tried to back up Mac's Address Book, then delete all items there, then reimporting the items from the backup. Hoped it would 'refresh' the Address Book and trigger a sync, but still nothing...
I am a bit lost here...
-what are the reasons for which the sync wouldnt work?
-what could be a workaround?

THanks in advance!




We have a dell computer and printer. I can scan a document and it wants to
use Outlook Express to email the document but I cannot figure out how to set
up Outlook to use my hotmail account. I am using the Dell All In One Center
to scan the document. Can anyone help?




We have a dell computer and printer. I can scan a document and it wants to
use Outlook Express to email the document but I cannot figure out how to set
up Outlook to use my hotmail account. I am using the Dell All In One Center
to scan the document. Can anyone help?




Hi,

I've just set up an exchange 2010 remote server for our clients to connect via outlook and am a relative noobie to exchange.

I tested the autodiscover (unfortunately only on an outlook Win 7, Outlook 2010 machine) and the exchange account was set up fine and could send and recieve emails.

I've tried doing the same thing with other clients using XP and Outlook 2007, however although autodiscover seems to work, connection is established, search for server settings is successful but when the process reachers 'Log on to Server' and the correct password is entered the password dialog simjply reappears no matter how may times the password is entered.

I relented and tried entering the settings manually but with much the same result. I've checked the passwords but they all appear to be correct.

One added complication is that the exchange server was uninstalled / reinstalled after a domain name change. There are still a few warnings in the event logs which may be causing the problems but I really don't know enough about exchange to diagnose properly, and also I'm utterly stumped by why this works fine on a 2010 machine but not on 2007.

Any ideas what I should be looking for in terms of events / settings to diagnose this?

Any help would be really appreciated on this.

Thanks

Jeff




I have an odd problem. I know the normal symptoms when store.exe eats up the CPU time, but after running though all of the troubleshooting steps, I found out that it only happens when users connect via IMAP, and especially with MacMail. Right now I have everyone on the mac side using entourage and its MAPI abilities and other than that there is no IMAP activity right now. Never-the-less I would like to know why this would happen, why when users access the IMAP server on exchange it would run up the store.




For the last few days the exch store service seems to randomly stop. I am getting the following event logs, but so far I have not found anything very helpful on various tech forums.

I am trying to identify whether there's some user behaviour on the network that causes this or another service or something.

We have one MAC client using Entourage all the rest are XPP.

We've got ACT7 running on a SQL instance with failing security audits
The mail store mdb size is well under the R2 default limit, something like 5gb.

I am baffled and I can tell you I have better things to do than wait for it fail again and restart the service before I get an irrate client call:)

Here are the events:

Event Type:Error
Event Source:Microsoft Exchange Server
Event Category:None
Event ID:1000
Computer:SERVER
Description:
Faulting application store.exe, version 6.5.7653.38, stamp 484e994d, faulting module msvcrt.dll, version 7.0.3790.3959, stamp 45d70b06, debug? 0, fault address 0x00038173.

And a bunch of errors caused by this one

Event Type:Error
Event Source:MSExchangeSA
Event Category:Monitoring
Event ID:1005

Event Type:Error
Event Source:MSExchangeSA
Event Category:MAPI Session
Event ID:9175

Event Type:Error
Event Source:MSExchangeFBPublish
Event Category:General
Event ID:8197

Event Type:Error
Event Source:MSExchangeFBPublish
Event Category:General
Event ID:8206

Event Type:Error
Event Source:Application Error
Event Category:None
Event ID:1001
Description:
Fault bucket 854431666.

Any thoughts or questions?

Reagrds,
Rob




Hi,

From what I have read, it appears that the default behavior of exchange and outlook is that email messages remain on the server and I have to perform offline synchronization to get a local copy. I have recently switched from connecting to exchange 2000 with outlook 2003 using pop3 to using native exchange. Since then, every time my outlook connects, it is removing the messages from the server and I no longer have access through owa or multiple clients. Is this the correct behavior? It doesn't seem so. Is this an exchange 2000/outlook 2003 issue? Does anyone know how I can resolve this issue? I want the messages to stay on the server and only be removed when I do a delete. I may also use local synchronization too, but that is a secondary concern. Any help would be greatly appreciated.

chuck