I am attempting to help a computer club member. I received a call yesterday
that he couldn't open Office Outlook 2003 on a Windows XP SP 2 system. I
dropped by and found that when one attempted to open Outlook, a message
would appear saying that there was a conflict between Outlook and WinFav Pro
the system would open the Norton Web site. He has recently installed Norton
The Windows XP system does not have WinFax Pro installed. The a message
would be received that stated that the pst file hadn't been closed properly
and it would look for errors and find some stating that I should run
I found that the member had thought he had reinstalled Office 2003, where he
had actually installed Office XP (2002). I uninstalled 2002 and installed
Scanpst took 45 minutes to run on his 1,784,473 KB PST file. At about 45% of
the 8th scan, the Scanpst.exe would become unresponsive.
I copied the pst to my USB Flash drive and came home. I
placed the pst on my
Win XP system. On the fifth pass of Scanpst.exe, I finally was able to
complete repair. I have read posts where and MVP asked if Scanpst.exe was
run more than once. So I ran it again-no problems found.
Today I returned to his home and started with Office
Update. 11 updates were
applied. Windows XP was up-to-date. Before doing anything more, I ran
HijackThis. The automated analysis was absolutely clean.
I created a folder in My Documents and named it Outlook
PST. I copied the
pst to this folder. Opened Office Outlook and chose Open from the File drop
down menu and chose Outlook Data File...
I browsed to the cleaned pst and continued. Nothing opened. The only
personal folders file is called "Recovered Personal Folders" There is
nothing in it.
I've run out of ideas. Any thoughts?