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problems opening outlook 2003 after installing norton 360

After installing version 2.0 of Norton 360 I am finding it impossible to open
Outlook 2003 unless I close down and re-boot. This works for a while but then
the problem recurs subsequently.


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> bobmo wrote:
>> After successful installation of KB933566, KB919123 and KB925839, I
>> discovered this problem:
>> [...]

I also had problems with Outlook 2003 after installing those updates (by the
way, the second one really is KB929123). Outlook stubbornly remained in
offline mode and did not even let me choose when starting.

I uninstalled KB929123. No effect :-(
I uninstalled KB933566 and rebooted. The problem was gone :-)
I reinstalled KB929123. Everything worked fine :-)
I finally reinstalled KB933566 and rebooted. The problem did NOT reappear.

Conclusion: maybe a simple reboot would have solved it. Who knows ???

Sincerely,

François

When opening Outlook 2003 after installing the PowerPoint from the beta of Office 2010, an error message appeared which said the file BCSRuntime.dll was not available. I am posting this message because I could find no relevant information for this error anywhere on the net. Note, Outlook 2010 was not installed.

The search built into Windows 7 would display, but no longer open any email messages. Otherwise, Outlook 2003 appeared to work as expected. As I cannot be effective without an email search, a solution had to be found.

The solution was to completely uninstall Office 2010. Outlook 2003 worked afterwards, the error message no longer showed and the search operated properly.

Hope this helps anyone else with this problem. It is too bad. I would like to evaluate Office 2010, but as Microsoft warns, do not install the beta on your primary computer.

Has anyone experianced problems with Outlook 2003 after installing Google Desk Top?

Some how, I don't know how Google Desk Top was installed on my PC. I am running Vista and Office 2003. A few days ago, out of the blue my PC had Google Desk Top installed. I did not download it or request it. A few day before that I did install Google Calendar to sync with Outlook Calendar.

As soon as the seen the Google Desk Top on my PC, I immediately uninstalled it. However, right after that I noticed that my Outlook program had frozen. I had to go in to the Task Manager to terminate Outlook. When I tried to restart it I received a warning that the Outlook license had expired (other Office programs were working fine). I clicked OK on the warning box and Outlook started OK. However, some functions (signature block) was not working. Also, the next time I started Outlook I got the same license expired warning but Outlook immediately froze up again. I used the installation disk to repair the installation, however, it only would work one time. On each subsequent start up Outlook would freeze up.

I then uninstalled the entire Office installation. While uninstalling I received a warning that it could not find an Outlook file, but it did seem to uninstall all Office programs. After reinstalling Office, the same problem was and is still there.


Operating System: Windows XP

My boss is using Outlook 2003, he installed Adobe Professional 2009 and now he cannot edit anything in his emails and you cannot get the mouse to move down from the address bar into the main message section, also cannot forward mail as the mouse pointer will not move to be able to select addresses.

Can anyone help please.

I am attempting to help a computer club member. I received a call yesterday
that he couldn't open Office Outlook 2003 on a Windows XP SP 2 system. I
dropped by and found that when one attempted to open Outlook, a message
would appear saying that there was a conflict between Outlook and WinFav Pro
the system would open the Norton Web site. He has recently installed Norton
360.

The Windows XP system does not have WinFax Pro installed. The a message
would be received that stated that the pst file hadn't been closed properly
and it would look for errors and find some stating that I should run
scanpst.exe

I found that the member had thought he had reinstalled Office 2003, where he
had actually installed Office XP (2002). I uninstalled 2002 and installed
2003.
Scanpst took 45 minutes to run on his 1,784,473 KB PST file. At about 45% of
the 8th scan, the Scanpst.exe would become unresponsive.

I copied the pst to my USB Flash drive and came home. I placed the pst on my
Win XP system. On the fifth pass of Scanpst.exe, I finally was able to
complete repair. I have read posts where and MVP asked if Scanpst.exe was
run more than once. So I ran it again-no problems found.

Today I returned to his home and started with Office Update. 11 updates were
applied. Windows XP was up-to-date. Before doing anything more, I ran
HijackThis. The automated analysis was absolutely clean.

I created a folder in My Documents and named it Outlook PST. I copied the
pst to this folder. Opened Office Outlook and chose Open from the File drop
down menu and chose Outlook Data File...
I browsed to the cleaned pst and continued. Nothing opened. The only
personal folders file is called "Recovered Personal Folders" There is
nothing in it.

I've run out of ideas. Any thoughts?

I installed Office 2003, installing over Office 97 and Outlook Express. The only issue is that Outlook does not open properly when a user account is limited / restricted and not an administrator. On opening Outlook tries to re-install. If cancel is clicked then the message 'Cannot start Outlook...mapi32.dll is corrupt. Tried a reinstall after removing but it was no different. This problem does not appear when the user account is an administrator. Is this a regsitry issue if so what needs to be changed?

I had Outlook 95 on my computer. I then signed up for and installed Outlook
Live which apparently overwrites some critical Outlook files. I uninstalled
Outlook Live (after several months). I later uninstalled Outlook 95. Now, I
have tried installing Outlook 2003. After installation, I received a message
that the Outlook1.pst file could not be found. I let the program create the
file for me. I thoght the program was going to open for me, but then I
recieved the following message: "Cannot start Microsoft Outlook. Unable to
open the Outlook window. The set of folders could not be opened". The
program then shut down. Does anyone have any ideas what I need to do to get
Outlook to work. I could do a system restore to clean up the system and
replace any missing/required system files if that's the problem, but I would
prefer not to go that route.
--
Ron Bernier

I am attempting to help a computer club member. I received a call yesterday
that he couldn't open Office Outlook 2003 on a Windows XP SP 2 system. I
dropped by and found that when one attempted to open Outlook, a message
would appear saying that there was a conflict between Outlook and WinFav Pro
the system would open the Norton Web site. He has recently installed Norton
360.

The Windows XP system does not have WinFax Pro installed. The a message
would be received that stated that the pst file hadn't been closed properly
and it would look for errors and find some stating that I should run
scanpst.exe

I found that the member had thought he had reinstalled Office 2003, where he
had actually installed Office XP (2002). I uninstalled 2002 and installed
2003.
Scanpst took 45 minutes to run on his 1,784,473 KB PST file. At about 45% of
the 8th scan, the Scanpst.exe would become unresponsive.

I copied the pst to my USB Flash drive and came home. I placed the pst on my
Win XP system. On the fifth pass of Scanpst.exe, I finally was able to
complete repair. I have read posts where and MVP asked if Scanpst.exe was
run more than once. So I ran it again-no problems found.

Today I returned to his home and started with Office Update. 11 updates were
applied. Windows XP was up-to-date. Before doing anything more, I ran
HijackThis. The automated analysis was absolutely clean.

I created a folder in My Documents and named it Outlook PST. I copied the
pst to this folder. Opened Office Outlook and chose Open from the File drop
down menu and chose Outlook Data File...
I browsed to the cleaned pst and continued. Nothing opened. The only
personal folders file is called "Recovered Personal Folders" There is
nothing in it.

I've run out of ideas. Any thoughts?

Hi,
I have a problem with a couple of my user.
first we are using exchange 2003.
I migrate outlook 2000 to outlook 2003 everything went fine but a couple of
my user cannont open outlook, the error message is saying that it cannot
contact exchange, maybe there is a network problem, contact your admin...
and outlook is closing.

I create a pst with the user email, I have deleted their ad account and
exchange mail box.
I create a new account.
I lauch outlook 2003 it works fine.
I put everything that was in the pst file into is outlook folder on
exchange, same thing with is calendar.
everything is fine, I restart the computer 2-3 time, still working fine.
after maybe an hour, I re-lauch outlook and I have the same error message,
and I cannot open outlook anymore.
the solution: downgrade to outlook 2000.

One thing that all those user have in common, they have a calendar with a
lot of stuff in it.

Anyone have an idea to fix that problem, I don't know what to do.

thanks for your help.

Sorry, no and no.
I have 2 Computers with the same problem. I uninstalled and re-installed
Outlook 2003 without any add-in and the problem is still there.

"Diane Poremsky [MVP]" wrote:

> It's not a problem with Outlook, but with an addin you have installed.
> Several Outlook addins that use the netframework cause it - beginning with
> the OneNote power toy.
>
> --
> Diane Poremsky [MVP - Outlook]
> Author, Teach Yourself Outlook 2003 in 24 Hours
> Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
> Author, Google and Other Search Engines (Visual QuickStart Guide)
>
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
> Join OneNote Tips mailing list: http://www.onenote-tips.net/
>
>
> "John McKinney" wrote in message
> news:82023656-0897-45F1-A3EB-BE9C9A7834B4@microsoft.com...
> > Microsoft, please fix the problem of Outlook 2003 not sending email when
> > viewing Outbox. ... I only send and receive when I click the send/receive
> > button. I do not send and receive automatically. Possibly, Microsoft
> > only
> > tests the automatic method. ... After viewing the Outbox, opening an email
> > and changing it, clicking send on the email and clicking send/receive,
> > Outlook will not send the email. I have to leave the email open, switch
> > the
> > view back to Inbox (or other view) and then click send in the email
> > window,
> > before clicking send/receive to send the email. ... Microsoft, please fix
> > the problem.
>
>
>

Hope someone can assist in helping me troubleshoot the following message when I
open Outlook 2003

[Message]
A recently installed program may cause Microsoft Office or other
e-mail-enabled
programs to function improperly. Outlook can resolve this conflict without
affecting the program that originally caused the problem. Do you want Outlook
to resolve this problem.
Click Yes or No
[Action]
Clicked Yes

[Message]
Outlook was unable to resolve the conflict between a recently installed
program
and Microsoft Office ... another program is using ... restart windows to
resolve.

[Action]
Press Ok
I Restart the computer

This is a continuous process.

[My System]
Windows XP SP2 (on a domain)
Microsoft Office 2000
Microsoft Outlook 2003

[Outlook 2003 Add-In Manager]
Symantec Antivirus 10.1
Delegate Access
Deleted Item Recovery
Exchange Extensions commands
Exchange Extensions property pages
Server Scripting [Not checked]

[Change that prompted this message]
Installed Exchange 2003 management Tools (using RunAs from my login)
Installed SP1 update to Management Tools
Installed SP2 update to Management Tools (to keep inline with the Exchange
2003 SP2 on server)

Looking for a method to determine what application is causing the issue.

Thanks,
Chris

I can not open Outlook after installing the application. The Outlook logo
comes up and then the message "Microsoft Outlook has encountered a problem
and needs to close...." comes up. Please tell MS about this problem.

I sent the report to MS. Do they do anything about the report?

Does anyone know how to fix this. I have unistalled the app and reinstalled
it but the same thing happens.

Frustrated

Has anyone run into a problem with opening the new and improved Outlook
following a reboot? When trying to open the program it opens then the screeen
freezes then Outlook just closes. If try to reopen does same thing but closes
much faster. Only workaround have found is to open IE7 and email page or link
to myself. It opens Outlook to do that and after closing that page can open
Outlook normally.
Also get an error about a data file that has to be checked, which takes 5-10
mins - then get balloon saying that file was checked successfully. Good grief
is this really RC1 caliber? B2 was more stable. Thanks.

I run Outlook 2003, SP3 and Norton 360. I have a problem with Norton Anti
spam that will not appear in the toolbar. The built in Spamfilter directs all
Spam to the Folder "Junkmail" (or something like it). How can I disable this
one and enable Norton Antispam component?

--
Stef

I have been having problems opening Outlook 2003 on my Vista workstation.
It may be related to update KB 941649.

Initially KB 941649 did not want to install from Microsoft update. I found
several blogs that recommended different procedures for installing it. The
latest I tried was starting a command line as administrator with WUSA.exe .
As in the past, Event Viewer says it was installed successfully. Typically
as in the past, I expect tomorrow I will get a message that KB 941649 failed
to be installed correctly the night before. Microsoft needs to get this
figured out.

Any way, since installing KB 941649, I have been getting Outlook Failed to
Start errors every time I reboot. I restart Outlook, and half of the icons
don't work. I restart Outlook again, and everything works fine.

It appears to me that there are some memory management issues going on here.
Anyone have similar problems? I have seen quite a few similar instances of
941649 failing to install and Outlook failing to Start on different sites,
but no solutions yet, nor have I seen anyone tie the two together.

Any help would be appreciated.

A few months ago, I upgraded to the trial version of Outlook 2007. After the
trial was over, I uninstalled it and reinstalled Outlook 2003. After the
install however, I can no longer open Outlook. I recieve the error:

"Unable to open your default e-mail folders. Outlook could not start because
a data file to send and recieve mail could not be found. To add a data file,
such as a personal folder file, double-click the Mail icon in Windows Control
Panel."

When I try to add a data file, I recieve no selections to choose from, just
an empty selection box. In 2007, I had my an Exchange server mailbox, as well
as my Hotmail and Gmail inboxes set up. When I try the "check name" option
while setting up the Exchange server again, I get an error:

"There was an error locating one of the items needed to complete this
operation. It might have been deleted."

If I ignore this error and just click "next", I recieve the following error:

"The account you have added is not fully configured. It might not work
properly until re-configured correctly."

I have already tried uninstalling/re-installing Outlook, as well as
Repairing it. I know this is a lot of info and erros to be giving in one
message, but I could really use some help in getting this fixed and just
wanted to give as complete a picture as possible of the situation. Thanks in
advance!

I have been having problems opening Outlook 2003 on my Vista workstation.
It may be related to update KB 941649.

Initially KB 941649 did not want to install from Microsoft update. I found
several blogs that recommended different procedures for installing it. The
latest I tried was starting a command line as administrator with WUSA.exe .
As in the past, Event Viewer says it was installed successfully. Typically
as in the past, I expect tomorrow I will get a message that KB 941649 failed
to be installed correctly the night before. Microsoft needs to get this
figured out.

Any way, since installing KB 941649, I have been getting Outlook Failed to
Start errors every time I reboot. I restart Outlook, and half of the icons
don't work. I restart Outlook again, and everything works fine.

It appears to me that there are some memory management issues going on here.
Anyone have similar problems? I have seen quite a few similar instances of
941649 failing to install and Outlook failing to Start on different sites,
but no solutions yet, nor have I seen anyone tie the two together.

Any help would be appreciated.

Recently purchased new computer (after a HD crash) that had a trial version
of Office 2007 installed. I uninstalled the trial version and re-installed
my trusty Office 2003 Professional. I then restored my latest backup of my
HD - which was only a week or two old.
Since then I have been total unable of use or even open Outlook 2003.
Getting a message that my "default e-mail cannot be opened" and "a datafile
to send & receive e-mail could not be found" and "go to the Mail icon in the
control panel to add a data file".
When I do this there is nothing to choose from and no way to manual enter a
name.

I've tried reparing my PST and copying it from the old location to what I
think is the appropriate new location, bu tstill no luck.

Any suggestions?

After auto restart by MS Update, my Outlook 2003 loses connection to our ISP
via our LAN. Internet is still connected.
On opening Outlook, I get a "send/receive" error, and on clicking on this
message, get another message - error 0x8007007F - which I cannot find a link
to on the Net.
I reconnect to my email by using System Restore.
Any ideas to help solve this?

I click on the office outlook 2003, it says "configuring outlook accounts",
then I get the message, "your microsoft exchange server is unavailable" (
retry, work offline, cancel). I try the work offline tab then a box comes up
saying, " unable to open your default email folders, your profile is not
configured. I try to configure my profile and something i am doing is not
right. Please help. What do I do? Thank you for your help with this
problem.

Keith

If I uncheck the tickbox in Outlook 2003 at
"Tools/Options/Security/Change Automatic Download Settings/Don't
download pictures or other content automatically in HTML e-mail", all
my emails come through OK showing the embedded images etc.

When the box is ticked, there is the usual square with an enclosed red
X asking you to right click the box to download the images.
Unfortunately, right clicking cannot open the image. When I right
click the red X again, it offers to copy the embedded image which can
then be opened elsewhere, but not in the email - where you want to view
it.

This problem coincided with updating to IE7 on two of our computers
here - neither of which can download images with emails anymore. The
third computer on our network still has IE6 and it works fine.

Is there a fix or do I have to reinstall IE6 to overcome the problem?

After installing mobileme for syncing, when I open Outlook 2003 I get a "SetupMessageService" message with $80040102 in the message.  Outlook runs fine, but it won't sync with Mobileme.  I do sync my laptop just fine, my imac just fine, and my iphone just fine, It's only the PC that won't sync.


I installed an update to Word Perfect X5 and now when I try to open Outlook 2010, I get the error message "Cannot start Microsoft Outlook."  

I tried uninstalling Word Perfect X5.  I tried repairing Office 2010.  I tried uninstalling and reinstalling Office 2010.  None of those solved the problem.

Re-install of Outlook 2003 after reformat hard drive. It worked for a day.
Reconfigured old .pst file. Now it won't function at all.

Send- Receive Icon flickers on at Outlook start, then disapears. Not
available in tools drop down. Tools also missing "Rules".

Have deleted all e-mail accounts & reloaded 2 of them. "test account
settings" says it works on both, however no e-mails sent or received. When
in new message mode clicking on "accounts" gets error message "... A fatal
error has occurred in outlook.

Have tried to go back to new setup .pst with same results.


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