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Microsoft Office 2010: cannot open your default e-mail folders. The information store could not be opened

Just purchased a new HP Desktop with Windows 7, and purchased and downloaded Microsoft Office 2010.  Has tried to get into Outloo2010 and keep getting the error messeage:  "cannot open your default e-mail folders.  The information store could not be opened".  Since this a new computer there are no "old files" to get in the way.  Any suggestions?  I need help!


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I am using Outlook 2007 trying to connect to Exchange 2007. I am just setting this up remotely. And I get this error. Cannot open your default e-mail folders. The information store could not be opened. I have tried the RPC registry key, which I had to add and safe mode.

I installed outlook on a new gigabyte netbook .... everything was wonderful.
Then the user went home and for some reason couldn't open her outlook so she
decided to uninstall it. I reinstalled it now, but get the following message:

Cannot open your default e-mail folders. The information store could not be
opened.

What can i do to fix this??

I installed outlook on a new gigabyte netbook .... everything was wonderful.
Then the user went home and for some reason couldn't open her outlook so she
decided to uninstall it. I reinstalled it now, but get the following message:

Cannot open your default e-mail folders. The information store could not be
opened.

What can i do to fix this??

Hi to everyone
Whenever I start Outlook, an error comes and I cant open it. The error is :
"Unable to open your default e-mail folders. The information store could not
be opened. Would you like to open your default file system folder instead?ā€¯
What can I do, to fix this problem?
Thanks
Spiros

Hi to everyone
Whenever I start Outlook, an error comes and I cant open it. The error is :
"Unable to open your default e-mail folders. The information store could not
be opened. Would you like to open your default file system folder instead?ā€¯
What can I do, to fix this problem?
Thanks
Spiros

I'm not sure if this post should be in configuration or general but
here is the issue.

I have recently got a Windows Vista Home Premium Edition OS system. I
installed Outlook 2003 and I get the error "Unable to open your
default e-mail folders. The information store could not be opened." I
tried to create a pop account and a microsoft exchange account but I
still get the same error.

Does anyone know where I can start to debug this issue?

Also I noticed that when I create profiles and email accounts through
Control Panel -> Mail, Outlook would not recognize that there are any
profiles at all if I select the option to prompt for a profile to be
used whenever I start Outlook.

Also creating a Microsoft Exchange account through Outlook will not
work, but will work through the control panel.

I have Microsoft Outlook installed on my computer. It was working just fine,
but now it's giving me an error message that says "can not open your default
e-mail folders. The information store can not be opened"

I have Microsoft Outlook installed on my computer. It was working just fine,
but now it's giving me an error message that says "can not open your default
e-mail folders. The information store can not be opened"

Outlook 2003; Windows 7; Error: "Unable to open your default e-mail folders.
The information store could not be opened." Outlook then closes when you
click ok.
Outlook 2003 works fine on a Vista installation, but when Windows 7 upgrade
is carried out the error message above always comes up. I have tried deleting
the mail profile and recreating it, and creating a new Windows user, but the
end result is always the same. I have checked the Application Data/Local/etc
file permissions. What am I doing wrong? Is there a bug? My machine is a 64
bit HP Pavilion Intel Quad core processor, and I am setting up POP3 mail.

Outlook 2003; Windows 7; Error: "Unable to open your default e-mail folders.
The information store could not be opened." Outlook then closes when you
click ok.
Outlook 2003 works fine on a Vista installation, but when Windows 7 upgrade
is carried out the error message above always comes up. I have tried deleting
the mail profile and recreating it, and creating a new Windows user, but the
end result is always the same. I have checked the Application Data/Local/etc
file permissions. What am I doing wrong? Is there a bug? My machine is a 64
bit HP Pavilion Intel Quad core processor, and I am setting up POP3 mail.

When I open Outlook I get two boxes one on the uper left corner that reads
Migrating Account Settings Migrant preferences importing user data. The
other box reads; can't open your default e-mail folder, -- The info store
could not be open. I don't have any options except to click on this second
box which kicks me out completely. Does any one have an idea as to how to fix
this? This is not a trial version, nor a trial version was installed
previously. Outlook was installed succesfully to my laptop.

When I open Outlook I get two boxes one on the uper left corner that reads
Migrating Account Settings Migrant preferences importing user data. The
other box reads; can't open your default e-mail folder, -- The info store
could not be open. I don't have any options except to click on this second
box which kicks me out completely. Does any one have an idea as to how to fix
this? This is not a trial version, nor a trial version was installed
previously. Outlook was installed succesfully to my laptop.


"Cannot open your default e-mail folders. The file ....pst is not a personal folders file" message shows up. You hit okay and then it closes.  You cannot open anything up to try to fix it.


Outlook 2007 on Windows 7.  When I open the Outlook, I get the following error message... " cannot open your default email folders the information store could not be opened."

I googled this and found a supposed solution which required me to open regedit and look for an RPC file.  There isn't one showing in the location I was told.  Microsoft has a FIT IT software which would do the repair for you.  I downloaded it and still am getting the same error. 

Outlook will NOT open.  When I click OK after this error message, the program closes.  Can you help?

i am getting this error message when i try to set up my outlook email, can not open your default email folders. the information store could not be opened. it says this when i double click the icon and it will not go any further it just closes when i click ok.


Hi all,

I just restarted my computer. Now i have the following error with outlook 2007 :

Cannot open your default e-mail folders the file C:Extended driveOutlook pst FilesOutlook.pst Cannot be opened

 

It happens immediately after i launch outlook. I am using Windows Server 2003.

How can I fix this error for oulook 2007 ?

 

PS : I have read the article http://support.microsoft.com/kb/244523 but the error message is different in this article. Also lot of articles in microsoft answers are for the error :

Error message: Cannot open your default email folders. Information store could not be opened

at http://social.answers.microsoft.com/...4-c7d3e99b528f

 


Hi,

We have exchange 2010 with outlook 2007 & outlook 2003. Since last few days users are getting below error message while opening the outlook.

"Unable to open your default e-mail folders. The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server is down for maintenance"

The Encryption for RPC is enabled on exchange & it's applied through group policy on all the machines.

Kindly advise.

 

 

 


This is the error message that I just started receiving after having my computer powered down for a week. First time that I have ever seen such message:

"Cannot open your default e-mail folders. The server is not available. Contact your administrator if this condition persists."

I searched online and haven't found an adequate fix. I CAN open in safe mode. I am not really technically proficient so some hand holding is in order please.

I'm on Outlook 2007. Running XP Pro 64 bit. Thanks!

I have recently had to reinstall my Office 2003 Suite. I have downloaded all
the updates. When I open Outlook, I get the following pop-up box: "The
connection to the Microsoft Exchange Server is unavailable. Outlook must be
online or connected to the internet to complete the action." When I click
OK, the following box comes up: "Microsoft Exchange server with MSN in the
window and my e-mail address in the next box". It ask me to confirm these
entries. When I click OK to this box, I get the following message: "Unable
to open your default e-mail folder. The information store could not be
opened.". A click on OK to this box sends Outleok away. I am logged on to
the internet when all this happens.

Any help would be appreciated

Purchased and downloaded Stand Office 2007 upgrade, I previously has Office
SB 2000. I installed and I am unable to open Outlook. I get an error message
"Microsoft exchange is unavailable. Cannot open your default e-mail folders.
The information store could not be opened." I presently get my personal
e-mail from outlook express. I also connect to my work's VPN and they use
Outlook 2003 to let me view my e-mails from work. Is ther something I am not
doing correctly? I am getting very frustrated. Excel, word and Power point
seem to be working fine. I have run office diagnostics and it says everything
is fine.

I downloaded the trial version of Office 2007. When I try to start Outlook,
I get the error message: "Microsoft Exchange is Unavailable."

I click "Work Offline" and then I get the error message: "Cannot Open Your
Default e-mail folders. The Information Store Could Not Be Opened."

I have a feeling this has something to do with Outlook Express, which I used
to use. I tried to uninstall it, but it did not appear on my Add/Remove
Programs list. All I was able to do was uncheck it on the Windows Components
Wizard.

I am currently using Windows Live Mail instead of Outlook Express, but I
would still like to get Outlook 2007 up and running.

Any suggestions?

I have Office 2007 SP2. Yesterday I installed Office 2010 beta (which involved uninstalling Outlook 2007), played with it and decided to go back to Office 2007. Uninstallation of the beta went ok but OL 2007 didn't start. Eventually I got it to work. Here are subsequent problems that were coming up and their solutions.

Problem 1: OL07 didn't go past the splash screen and said it wasn't able to load Emsmdb.dll.
Solution: Apparently OL10 had deleted emsmdb32.dll from system32. There should be a cached copy of it on your hard drive. Search for emsmdb32 and copy it to system32. If you don't have it, do the same as for mspst32 below.

Problem 2: OL07 says "Cannot open your default e-mail folders. The information store could not be opened".
Solution: This is because OL can't find mspst32.dll. You can copy it to system32 from the local cache. If that solves it, fine, but it may also cause the next problem.

Problem 3: OL gets past the splash screen, partially draws the UI (menu and task bar), then crashes.

This is caused by different versions of OL and mspst32.dll that was copied from the local cache. In my case, outlook.exe was 12.0.6514.5000 and mspst32.dll was 12.0.4518.1014. Office repair, reinstalling OL, removing & reinstalling Office SP2 don't help because they don't touch this DLL.

Solution: You will need to get a hotfix or a patch with a suitable version of mspst32 and manually extract it from there.
1) Find a hotfix with the version of mspst32 that would match (or be higher) than the OL version. For the OL version above it is, for example, KB972363. (Btw, it's not as straightforward as point-and-click ;)
2) Get a tool that extracts the contents of the MSP. For example http://blogs.msdn.com/heaths/archive/2006/04/07/571138.aspx
3) Go to the .cab file, find the DLL, copy to system32.

Hope this would be helpful to somebody.

I am getting very frustrated! I have Office 2007 Small Business installed on
a laptop that I upgraded to Windows 7 Home Premium. Now I cannot start
Outlook. The error message is "Cannot open your default e-mail folders. The
information store could not be opened."

I have done all of the following:
1) scanpst
2) delete profile and create a new one (several times)
3) uninstall and reinstall office (several times)

Can someone hlep?

I downloaded the trial version of Office 2007. When I try to start Outlook,
I get the error message: "Microsoft Exchange is Unavailable."

I click "Work Offline" and then I get the error message: "Cannot Open Your
Default e-mail folders. The Information Store Could Not Be Opened."

I have a feeling this has something to do with Outlook Express, which I used
to use. I tried to uninstall it, but it did not appear on my Add/Remove
Programs list. All I was able to do was uncheck it on the Windows Components
Wizard.

I am currently using Windows Live Mail instead of Outlook Express, but I
would still like to get Outlook 2007 up and running.

Any suggestions?


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