A user recently installed ACT! Premium for Workgroups 2007 by Sage on
their computer. Their computer also had Outlook 2003 and Business
Contact Manager for Outlook 2003 installed. Outlook would open normally
and you could navigate around the program as usual. However, as soon as
you sent an email, it would freeze and had to be shut down through the
Windows Task Manager. Their computer was running Windows XP Service
Pack 2 and was fully updated with the most recent Windows and Office
I checked the logs in the Application Event Viewer of Computer
Management. I noticed that there was an error associated with
ACT.Outlook.Service.exe each time the computer started.
I called ACT! tech support and was told to disassociate
integration with Outlook 2003 and run Detect and Repair from the Help
menu of Outlook. Neither helped.
I uninstalled ACT! 6.0 (which was also on the machine) and reinstalled
ACT! 2007. Still no help.
I decided to uninstall Business Contact Manager for Outlook - since it
wasn't being used. During the uninstall, it prompted me to also
uninstall Microsoft SQL Server Desktop Engine (MICROSOFTSMLBIZ) since
it uses it to manage it's SQL database.
Once I uninstalled Business Contact Manager for Outlook and the
corresponding Microsoft SQL Server Desktop Engine (MICROSOFTSMLBIZ)
Outlook stopped freezing and everything worked fine again.
I spent 5 hours working on this and combing the web for
there wasn't much information about this online, I thought I would post
my solution to help save others the same frustration.