In a business environment, it is difficult to see whether you have processed
or actioned an email (other than that it is not in bold or has a flag, -
without opening it up), and what the outcome was. Outlook should provide a
column or an option to select an add a note pop-up where you can add
comments relating to the email (like in Excel). For example you receive an
email from a client to query a purchase they have made, and want to make a
note attached to the email quickly stating for example that you have called
the supplier (and the date) and the unit is on back-order, and the ETA is
99/99/9999. Currently the only option is to create a post to the folder with
the same subject - as far as I can see.
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