> Unable to open PDF Files in Outlook
> Error:- There was an error opening this document. The file is damaged and
> could not be repaired
> We have a Exchange 2003 (latest SP) AND Clients (Outlook 2003 SP2)
> - We have some User (Top Management) receiving Mails from their Partners,
> these messages do contain PDF attachments. It is found that all these
> are unable to open the PDF attachments.
> - It is observed that when the mail is sent (composed in RTF) format we
> unable to open, but when the same is sent in HTML format, the users are
> to open.
> - These User have latest version of Acrobat Reader.
> - Athough we could not do much testing on these users (being Top
> Management), we tried to repro the issue for "Helpdesk ID's" from a
> Partner account (not the one who is actually sending the PDF attachements)
> and found that PDF files open in both RTF & HTML
> - We went ahead and applied the HOTFix
> http://support.microsoft.com/kb/937625 - no luck.
> - We are running out options - please help